Technical Support Specialist

Philips International; Genova; On-site; EUR 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to join their dynamic team in Genoa. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in Radiology Informatics systems, directly impacting patient care. Collaborating with a high-performing customer service team, you will engage with clients across Europe, ensuring their needs are met with innovative solutions. This position offers a unique opportunity to contribute to meaningful healthcare technology, making a difference in people's lives every day. If you are passionate about technology and customer success, this role is perfect for you.

Qualifications

• 2-3 years of experience in Informatics, especially as a systems administrator.
• Strong knowledge of IT infrastructure and medical standards.

Responsibilities

• Provide support and resolve escalated cases in Radiology Informatics systems.
• Collaborate with customers and R&D teams to improve solutions.

Skills

Technical Support

Analytical Skills

Problem-Solving

Communication Skills

Customer Service

Education

Master's or Bachelor's in Informatics

Biomedical Engineering

Tools

Oracle

SQL

Microsoft Server 2012/2016/2019

Hyper-V

DICOM

HL7

IHE

Job description

Technical Support Specialist page is loaded

Technical Support Specialist

Apply locations Genoa time type Full time posted on Posted 3 Days Ago job requisition id 548837

Job Title

Technical Support Specialist

Job Description

Technical Support Specialist
You will act as a subject matter expert providing support and working on the resolution of escalated cases in Radiology Informatics systems (RIS - PACS) in Europe.

Your role:

• You will work with high innovative software solutions in Radiology Informatics, resolving technical barriers that are critical to improving diagnosis of patients and saving lives. You will make the most of your technical and analytical skills to troubleshoot informatics solutions at any level (HW, SW, Database, Network).
• In this highly collaborative and customer-oriented role, you will work directly with our customers in Europe in solving technical issues based on escalated cases, collaborating with our Customer Service organization and working with R&D teams to improve solutions.
• This role offers you the opportunity to be part of one of the highest competent European Customer Service teams, responsible for Europe HCIS (Healthcare Information Solutions) Incident and Problem Management, based in our Informatics Hub in Genoa.

You're the right fit if you have:

Educational background & Experience:

• Master or bachelor degree of Science in Informatics, Biomedical Engineering or an equivalent combination of related experience and education.
• 2-3 years of experience in Informatics, especially as a systems administrator.

Technical & Soft Skills:

• IT infrastructure components including Servers, Storage Appliances, Network Appliances, Security Appliances and the related technologies.
• Database (Oracle/SQL), Microsoft 2012/2016/2019 Server, Hyper-V technologies.
• IT related medical standards: e.g., DICOM, Health Level Seven (HL7), and (IHE) Integrating the Healthcare Enterprise (preferred).
• Excellent oral and written communication skills in English and a passion for customer success and problem-solving.

How we work together:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-EU

#RadiologyInformaticsItaly

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/Connected Care, Sleep & Respiratory Care, and Personal Health.

We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued, and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin