Technical Support Engineer

SAJ Electric; Roma; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

SAJ Electric in Italy seeks an experienced technical advocate to provide pre-sales support to sales teams, distributors, installers, EPCs and key customers, including product selection and system configuration. You will also deliver after-sales technical assistance, troubleshoot installations and software issues while building strong relationships with customers across projects.

In this role you will support new product launches, training, webinars and events in the Italian market, and feed

Competenze

• Degree in Electrical/Electronics or related technical field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and ability to collaborate across teams.

Mansioni

• Provide pre-sales technical support including product selection, system configuration and solutions.
• Deliver after-sales technical support, troubleshoot installation, commissioning and software issues.
• Build and maintain relationships with key customers through meetings and project support.
• Support new product launches, technical training, webinars, workshops in the Italian market.
• Collect customer requirements and feedback for Product and R&D teams.
• Support local product testing and validation including firmware and system integration testing.
• Maintain and localize manuals, FAQs, and training materials.
• Collaborate with Sales, Product, Service and R&D to resolve issues promptly.

Conoscenze

Troubleshooting

Problem-solving

Communication

Cross-functional collaboration

Customer-service mindset

Willingness to travel within Italy and

Fluent Italian

Good English

Formazione

Bachelor's degree in Electrical Engineering / Electronics / Renewable Energy / Automation or related field

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. Chinese is preferred.