Technical Support Engineer

SAJ Electric; Pescara; In loco; EUR 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

SAJ Electric in Pescara, Italy, seeks an experienced Technical Support Engineer to provide pre-sales and after-sales support for solar PV and renewable energy systems. You will assist Sales Managers, distributors, installers and EPCs with product selection, system configuration and technical solutions.

You will build strong technical relationships through regular meetings, visits and project support, contribute to product launches, trainings, webinars and customer events in the Italian market.

Competenze

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or related technical field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Strong troubleshooting and problem-solving skills.
• Fluent Italian and good English; able to communicate with installers, distributors and EPCs.

Mansioni

• Provide pre-sales technical support to sales teams and key customers, including product selection and system configuration.
• Deliver after-sales technical support, troubleshooting installation, commissioning and software issues.
• Build and maintain strong technical relationships with customers through meetings and project support.
• Support new product launches, technical training, webinars, workshops and events in Italy.
• Collect and communicate customer requirements and market feedback to Product and R&D teams.
• Support local product testing and validation, including firmware and system integration testing.
• Maintain and localise manuals, FAQs and training materials.
• Work with Sales, Product, Service and R&D to resolve issues.

Conoscenze

Pre-sales engineering

Technical support

Troubleshooting

Customer communication

Cross-functional collaboration

Travel willingness

Formazione

Electrical Engineering / Electronics / Renewable Energy / Automation

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. Chinese is preferred.