Technical Support Engineer

SAJ Electric; Dogana; In loco; EUR 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

SAJ Electric is seeking a seasoned technical support engineer for the Italian market, focusing on pre-sales and after-sales support for solar PV and energy storage systems. You will engage installers, EPCs and distributors, deliver technical solutions, and help with product launches and training.

Travel within Italy and occasional Europe will be required. Fluent Italian and good English are required; Chinese is preferred.

Competenze

• Bachelor's degree or above in a technical field (Electrical Engineering, Electronics, Renewable Energy, Automation).
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Fluent Italian and good English skills; Chinese is preferred.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Conoscenze

Pre-sales engineering

Field service

Troubleshooting

Cross-functional collaboration

Travel readiness

Formazione

Bachelor's degree or above in Electrical/Electronics/ Renewable Energy/Automation

Strumenti

Firmware testing

System integration testing

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. Chinese is preferred.