Technical Support Engineer

Saj Electric; Lodi; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Saj Electric in Lombardy, Italy is seeking an experienced technical specialist to provide both pre-sales and after-sales support for solar PV, inverters and energy storage systems. You will help with product selection, system configuration and technical solutions for key customers, distributors and installers.

Fluent Italian and good English are required, with willingness to travel within Italy and occasionally across Europe.

Competenze

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or related field.
• Experience in solar PV, inverter, battery energy storage or renewable systems preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication with installers, distributors, EPCs and professional customers.
• Willingness to travel within Italy and occasionally Europe.
• Fluent Italian and good English skills.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection and system configuration.
• Deliver after-sales technical support, troubleshooting installation, commissioning, and product issues.
• Build and maintain strong technical relationships with key customers through meetings, visits and project support.
• Support new product launches, trainings, webinars, workshops and events in the Italian market.
• Collect and communicate customer requirements and market feedback to Product and R&D teams.
• Support local product testing and validation, including firmware, software and system integration testing.
• Localise technical documentation such as manuals, FAQs and training materials.
• Collaborate with Sales, Product, Service and R&D to resolve customer and product issues promptly.

Conoscenze

Troubleshooting

Customer service mindset

Communication skills

Cross-functional collaboration

Travel readiness

Formazione

Bachelor's degree in Electrical Engineering / Electronics / Renewable Energy

Descrizione del lavoro

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. xlwpduy Chinese is preferred.