Technical Support Engineer

Felicitysolar; Milano; In loco; EUR 41.000 - 49.000; Tempo pieno

Descrizione del lavoro

Felicitysolar in Milano, Italy seeks a technical support specialist to troubleshoot product issues, conduct remote or on-site investigations, provide pre-sales support, and deliver post-sales training to customers. The role includes translating product and technical materials.

Willingness to travel to the Italy branch is required, with a minimum of two years in a similar role. Proficiency in Italian, Chinese, and English is essential; knowledge of French is a plus.

Competenze

• Italian, Chinese and English proficiency for daily communication.
• French is an added advantage.

Mansioni

• Troubleshooting: conduct remote or on-site investigations to identify product issues and ensure customers can use the products effectively.
• Pre-sales support: prepare technical proposals, write bid documents, demonstrate product functions to customers, and assist sales in closing deals.
• Post-sales training: teach customers how to use the products, collect feedback and pass it to R&D to improve the products.
• Translation requirements for product and technical materials.

Conoscenze

Italian

Chinese

English

French

Descrizione del lavoro

Salary range: 2000~4000 monthly (gross salary)

Responsibilities

• 1. Troubleshooting: Conduct remote or on-site investigations to identify product issues, maintain system operation, and ensure customers can use the products effectively.
• 2. Pre-sales support: Prepare technical proposals, write bid documents, demonstrate product functions to customers, and assist sales in closing deals.
• 3. Post-sales training: Teach customers how to use the products, collect feedback and pass it on to the R&D department to improve the products.
• 4. Translation requirements for product and technical materials.

Requirement

• 1. Be willing to accept business trips arranged by the Italy branch for the market area.
• 2. Have at least two years of relevant or similar work experience.
• 3. Priority will be given to those who have worked for Chinese companies and have experience in leading teams.
• 4. Italian, Chinese and English proficiency for daily communication. French is an added advantage.