Technical Services Engineer — Milan (Hybrid)

Inested; Lombardia; Hybrid; EUR 46.000 - 68.000; Vollzeit

Zusammenfassung

MongoDB is seeking a Technical Services Engineer based in Milan for its hybrid work model. You will solve complex database and cloud platform challenges, focusing on Atlas performance and service integration, while collaborating with product teams to drive customer success.

You will onboard customers and peers, share knowledge, and contribute to internal tools for performance benchmarking and diagnostics, reinforcing MongoDB’s leadership in data platforms.

Qualifikationen

• 3–4 years of experience in a technical support, solutions support, or customer-facing engineering role
• Distributed systems, Database architecture and administration, Application architecture, Data architecture
• Experience supporting complex mission-critical product applications and database systems (RDMBS or NoSQL or both)
• Supporting Cloud and/or Enterprise grade applications
• Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically, from the application tier, to database to storage
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Systems administration experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
• Working with real time stream processing using Kafka.
• Serverless computing services such as AWS Lambda, Azure functions.

Aufgaben

• Resolve architecture, performance, recovery, and security questions for large customers
• Serve as an expert on MongoDB at scale and advocate for customer needs with product teams
• Collaborate with frontend and backend developers to optimize Atlas and related services
• Document solutions and share knowledge to improve team efficiency

Kenntnisse

Technical support

Distributed systems

Database architecture

Performance diagnostics

Linux administration

Networking (DNS, TCP/IP, SSL/TLS)

Kafka

Kubernetes

Git

Cloud services (AWS/Azure/GCP)

Tools

Kafka

Kubernetes

LDAP

Kerberos

Git

Jobbeschreibung

MongoDB is seeking a Technical Services Engineer based in Milan for its hybrid work model. You will solve complex database and cloud platform challenges, focusing on Atlas performance and service integration, while collaborating with product teams to drive customer success.

You will onboard customers and peers, share knowledge, and contribute to internal tools for performance benchmarking and diagnostics, reinforcing MongoDB’s leadership in data platforms.