Hybrid Technical Services Engineer II - Customer-Facing

MongoDB Inc.; Lombardia; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

MongoDB is seeking a Technical Services Engineer based in Milan for a hybrid working model (Tues-Sat shift). You will resolve complex MongoDB-related issues, advise customers on architecture and performance, and collaborate with product teams to shape solutions.

Ideal candidates have 3–4 years in technical customer‑facing roles, strong diagnostics, and hands-on experience with distributed systems and databases. You’ll help customers at scale and contribute to knowledge sharing within the team.

Formación

• 3–4 years of experience in a technical support, solutions support, or customer-facing engineering role.
• Distributed systems, Database architecture and administration, Application architecture, Data architecture.
• Experience supporting complex mission-critical product applications and database systems (RDMBS or NoSQL or both).
• Supporting Cloud and/or Enterprise grade applications.
• Strong diagnostics and troubleshooting experience, able to analyze issues holistically.

Responsabilidades

• Solve complex MongoDB problems for customers, focusing on performance, reliability, and recovery.
• Collaborate with product management and development teams to advocate for customer needs.
• Work with frontend and backend developers to enable next‑gen applications on the MongoDB platform.
• Document solutions in the knowledge base and train peers to improve team efficiency.

Conocimientos

Technical support

Distributed systems

Database architecture

Diagnostics & troubleshooting

Customer-facing engineering

Italian & English

Descripción del empleo

MongoDB is seeking a Technical Services Engineer based in Milan for a hybrid working model (Tues-Sat shift). You will resolve complex MongoDB-related issues, advise customers on architecture and performance, and collaborate with product teams to shape solutions.

Ideal candidates have 3–4 years in technical customer‑facing roles, strong diagnostics, and hands-on experience with distributed systems and databases. You’ll help customers at scale and contribute to knowledge sharing within the team.