Senior Technical Services Engineer (Hybrid Milan)

MongoDB Inc.; Milano; Hybride; EUR 46 000 - 68 000; Plein temps

Résumé du poste

MongoDB Inc. is seeking Technical Services Engineers based in Milan for a hybrid role. You’ll help customers resolve complex MongoDB issues, optimize Atlas performance, and work with frontend/backend developers to build next-generation applications on MongoDB.

You will also share knowledge, document solutions, and train peers to ensure efficient support across teams. Strong English and Italian communication is required.

Qualifications

• 3-4 years in a technical support or customer-facing engineering role.
• Experience with distributed systems and database administration/architecture.
• Experience with Cloud platforms and enterprise-grade applications.
• Strong diagnostics and troubleshooting across app, DB and storage layers.
• Good written and verbal English and Italian communication.

Responsabilités

• Solve complex MongoDB problems for customers, interfacing with product teams.
• Analyze performance, recovery, security and architecture issues at scale.
• Contribute to Atlas Cloud platform performance improvements and tooling.
• Share knowledge with peers via documentation, training, and workshops.

Connaissances

Distributed systems

Database architecture

NoSQL/SQL

Troubleshooting

Communication skills

Italian & English

Linux

Networking

Scripting

Git

Kubernetes

Spark

LDAP/ Kerberos

Cloud platforms

Outils

Git

Kubernetes

Spark

LDAP

MongoDB

Cloud platforms (AWS/Azure/GCP)

Description du poste

MongoDB Inc. is seeking Technical Services Engineers based in Milan for a hybrid role. You’ll help customers resolve complex MongoDB issues, optimize Atlas performance, and work with frontend/backend developers to build next-generation applications on MongoDB.

You will also share knowledge, document solutions, and train peers to ensure efficient support across teams. Strong English and Italian communication is required.