Technical Service Engineer - Italy

JR Italy; L'Aquila; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading renewable energy company in Italy is seeking a Technical Support Specialist to deliver expert technical assistance to partners and customers. Responsibilities include training, managing RMA requests, and collaborating with sales teams on projects. Ideal candidates should have an engineering degree, 3+ years of relevant experience, and be fluent in both Italian and English.

Competenze

• Must be based in Italy with ability to travel nationally and occasionally internationally.
• 3+ years of experience in technical support or field services, preferably in solar or electrical sectors.
• Adaptable and comfortable working in fast-paced international environments.

Mansioni

• Provide expert technical support to customers and partners.
• Conduct training sessions for installers and teams.
• Manage RMA requests with high precision.
• Track and report service KPIs for continuous improvement.
• Collaborate with the sales team on technical expertise for projects.

Conoscenze

Technical support

Solution-oriented

Customer-first mindset

Fluent in English

Fluent in Italian

Formazione

Engineering degree in Electrical Engineering or related field

Descrizione del lavoro

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Job Reference:

5236510091053629440337165

Job Views:

4

Posted:

22.08.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.