Technical Customer Support (Low Voltage) - Apprenticeship

Siemens Mobility; Milano; Ibrido; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Health insurance

Free on-site lunch

Descrizione del lavoro

Siemens Mobility in Milan is seeking an Apprentice for Technical Customer Support in the Electrical Products (EP) Business Unit. You will be trained as a Technical Customer Support Apprentice, developing technical and customer-facing skills under a mentor.

The role focuses on Low Voltage products, with training across CRM tools, tickets, and knowledge bases, aiming to deliver high-quality customer experiences in a hybrid work setting.

Competenze

• Diploma, bachelor’s or master’s degree in electrical/electronic engineering or related field.
• Proficiency in English and Italian.
• Excellent knowledge of MS Office.

Mansioni

• Provide first-level technical support via hotline for Low Voltage products.
• Handle incoming calls, emails, and tickets with timely resolution.
• Assist customers in troubleshooting and resolving technical issues.
• Escalate complex cases to internal experts and ensure proper follow-up.
• Manage customer requests, complaints and service cases.
• Create technical documentation, FAQs and knowledge base articles.

Conoscenze

English proficiency

Italian proficiency

MS Office

Formazione

Electrical/Electronic Engineering degree

Strumenti

CRM systems

Descrizione del lavoro

Technical Customer Support (Low Voltage) - Apprenticeship

Job ID

513167

Posted since

09-Jul-2026

Organization

Smart Infrastructure

Field of work

Company

Recent College Graduate

Job type

Full-time

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

Transform the everyday with us

We are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan.

The Electrical Products Business Unit (EP) provides a comprehensive portfolio of low-voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital-ready solutions for power protection, control, and distribution.

During the apprenticeship, you will receive comprehensive training to develop your technical and customer-facing skills, supported by a dedicated mentor.

You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

As a Technical Customer Support Apprentice, your main activities will include:

• Providing first-level technical support via hotline to customers on Low Voltage products (e.g. circuit breakers, protection devices, panels…)
• Handling incoming calls, emails, and tickets, ensuring timely and effective resolution
• Supporting customers in troubleshooting and resolving technical issues
• Escalating complex cases to internal experts and ensuring proper follow-up
• Managing customer requests, complaints, and service cases
• Supporting the creation of technical documentation, FAQs, and knowledge base articles
• Collaborating with sales, engineering, and service teams to ensure a high-quality customer experience
• Monitoring ticket status and maintaining accurate case documentation in CRM tools
• Supporting after-sales processes, including warranty claims and technical clarifications
• Contributing to the identification and implementation of AI-driven solutions and continuous improvement initiatives to enhance operational efficiency and customer support services

Required entry qualifications

• You are under 30 years of age (Italian Apprenticeship requirements)
• You have acquired a Diploma, bachelor’s or master’s degree in electrical engineering, electronic engineering or similar
• Strong interest in low voltage electrical products and technical support
• Proficiency in English and Italian
• Excellent knowledge of MS Office
• Knowledge of electrical distribution systems and of CRM will be considered a plus
• Strong communication and customer orientation skills
• and analytical thinking
• Displays strong learning agility, intellectual curiosity, and adaptability
• Ability to work in a team and manage priorities
• Willingness to learn and grow in a technical support/customer service role
• Passion for AI and digital innovation, with an interest in leveraging AI tools and automation to optimize processes and service quality
• Eligibility to work in Italy

What we offer

• Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.
• Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.
• Never stop growing: plenty opportunities for continuous and individual learning journeys
• An inclusive team culture where you can be yourself

For apprenticeship contracts, the indicative gross annual salary range is between €28,475 and €35,700, depending on the candidate’s educational background. The apprenticeship program includes defined salary steps: compensation increases progressively based on seniority and the acquisition of skills, in accordance with the provisions of the applicable National Collective Labor Agreement (CCNL).

Join us and be yourself. Inclusion is our ambition!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Address to us your desired working conditions/ environment. Typicaly, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.