Technical Customer Engineer

Nordson Corporation; Pisa; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Nordson Corporation is seeking a Technical Customer Engineer to provide on-site service, installation and maintenance for packaging equipment in the North-West Piedmont region, with extensive travel requirements.

You will diagnose hardware, software and system issues, document actions, and collaborate with Sales to identify service opportunities and drive customer satisfaction. Fluent Italian and English are required, with strong problem-solving skills.

Competenze

• Hands-on experience with PLCs and fault finding in industrial equipment.
• Solid understanding of electromechanical, electronic and computer systems.
• Ability to read technical documentation and service procedures.
• Strong customer service orientation and communication in Italian and English.
• Proven ability to manage multiple priorities in the field.
• Proficiency with service management/CRM tools and MS Office.

Mansioni

• Provide on-site technical support and service activities across the North-West Piedmont region.
• Install, configure, maintain, and repair equipment per procedures.
• Diagnose and resolve hardware, software, and system issues.
• Document service actions and findings according to requirements.
• Prioritize service requests to meet commitments.
• Collaborate with Sales to identify service opportunities and support revenue targets.
• Build and maintain strong customer relationships through professional communication.
• Provide technical guidance and basic user training as needed.
• Ensure safety, quality, and company policy compliance during field activities.
• Maintain service tools, equipment, and inventory in good condition.
• Identify recurring issues and propose improvements to product performance.

Conoscenze

PLC troubleshooting

Electromechanical systems

Electronic systems

Networked systems

Customer service

Time management

Italian & English communication

Strumenti

SAP C4C

Descrizione del lavoro

In this role you provide on-site technical support, installation, maintenance, and troubleshooting for Nordson Packaging equipment in the North-West Piedmont region. You work closely with customers to ensure reliable operation and high satisfaction, and you collaborate with Sales to identify service opportunities and support growth. The position requires strong technical expertise, proactive problem-solving, and travel within the territory. You will contribute to delivering safe, compliant field service and shaping customer success across the region.

• Provide on-site technical support and service activities across the North-West Piedmont region
• Install, configure, maintain, and repair equipment per procedures
• Diagnose and resolve hardware, software, and system issues
• Document service actions and findings according to requirements
• Prioritize service requests to meet commitments
• Collaborate with Sales to identify service opportunities and support revenue targets
• Build and maintain strong customer relationships through professional communication
• Provide technical guidance and basic user training as needed
• Ensure safety, quality, and company policy compliance during field activities
• Maintain service tools, equipment, and inventory in good condition
• Identify recurring issues and propose improvements to product performance
• 3-5 years in industrial service or equipment installation
• Experience with PLC troubleshooting
• Strong troubleshooting and analytical skills
• Solid understanding of electromechanical, electronic, computer, and network-based systems
• Ability to read and apply technical documentation and service procedures
• Strong customer service orientation and communication skills in Italian and English
• Ability to work independently and manage multiple priorities in a fast-paced field environment
• Strong organizational and time management skills
• Proficiency in Microsoft Office, SAP C4C, and other service management/CRM tools
• Ability to collaborate with cross-functional teams (Technical Support, Engineering, Operations, Sales)
• Willingness to travel (70–80%), including international travel when needed
• Adaptability and eagerness to learn new technologies and procedures
• Ability to identify service opportunities while supporting customers in the field
• communication
• independence and time management
• electromechanical systems
• electronic and computer systems

Technical Customer Engineer pisa, toscana, it