Technical Account Manager

HiPay; Milano; Presencial; EUR 55.000 - 70.000; Jornada completa

Descripción de la vacante

HiPay is hiring a Technical Account Manager for our Italian office. You will serve as the key liaison between merchants and internal teams, ensuring smooth integrations and high-quality payment solutions.

Responsibilities include pre-sales consulting, best-practice recommendations, and managing end-to-end integration projects. You will lead technical workshops and coordinate with multiple internal teams to support merchants in Italy.

Formación

• 3+ years in a similar technical account or pre‑sales role.
• Strong consulting and communication skills for merchant engagements.
• Experience with payment integrations and CMS platforms is a plus.

Responsabilidades

• Provide technical and functional consulting during the pre-sales phase.
• Advise on best practices for integrating payment solutions.
• Manage the integration project from onboarding onward.
• Organize and lead technical workshops with clients.
• Oversee client delivery with the functional tester.
• Monitor potential technical developments for clients.
• Respond quickly to client requests during integration.
• Coordinate internal communication across teams.
• Act as the technical reference for the Italian payments ecosystem.

Conocimientos

Technical consulting

Pre-sales

Payment integrations

Project management

Client workshops

Communication skills

CMS knowledge

CRM systems

Herramientas

CRM systems

Descripción del empleo

Join our Italian office as a Technical Account Manager! You will be the key point of contact between our merchants and internal teams to ensure smooth integrations and high-quality solutions.

Your responsibilities:

• Provide technical and functional consulting during the pre-sales phase;
• Advise and recommend best practices for integrating payment solutions;
• Manage the integration project for new clients in your portfolio from onboarding onward;
• Organize and lead technical workshops with clients;
• Oversee client delivery in collaboration with the functional tester;
• Monitor potential technical developments for clients;
• Respond quickly and efficiently to client requests during the integration process;
• Manage internal communication with various teams.
• Acting as the technical reference for the Italian payments ecosystem (This Includes supporting merchants during testing and troubleshooting of local payment methods, as well as coordinating technical investigations with local issuers, acquirers and payment partners whenever needed)

Why join HiPay ?

• Personal Growth : Innovative projects, challenges, and support to help you evolve;
• Take Your Career to the Next Level : Develop an expertise in a dynamic and constantly evolving field;
• Join a Team : Beyond professional experience, we offer you a true human adventure.

This job is a perfect match if…

• You have at least 3 years of experience in a similar role or a strong technical background.
• Tech enthusiast: curious and always on the lookout for new technologies.
• Detail-oriented and precise: your attention to detail is your strength.
• Project orchestrator: experience in project management is appreciated.
• Strong communication skills: excellent communicator, both written and spoken.
• Bonus: knowledge of CMS (Magento, Prestashop…) is a real asset.

Recruitment Process

• First phone screen with Salya (Talent Acquisition Manager) ~15 min
• HR Interview with Salya ~1h,
• Interview with Bertrand (Business IT Services Manager) to do a deepdive in the hard skills and the understanding of the job ~1h
• Case study at home
• Final interview with Paola (Head of Italy)