Team Manager Customer Quality & Methods (m/w/d)

Alpitronic; Trentino-Alto Adige; Sur place; EUR 70 000 - 105 000; Plein temps

Avantages offerts par ce poste

Attractive bonus

Performance pay

Company benefits

Résumé du poste

Alpitronic seeks an experienced leader to head the Customer Quality & Methods team in Italy, driving strategic quality initiatives and customer-focused improvements. You will develop long-term plans to boost product quality and satisfaction, guiding data-driven decisions and cross-functional collaboration.

You will champion FMEA, 8D, Six Sigma, and SPC, support root cause analysis, and mentor team members in quality best practices, with fluency in English and Italian mandatory.

Qualifications

• Master’s degree in Electrical Engineering or related field.
• Several years of experience in customer quality management and leading teams.
• Proven ability to analyze data and drive performance-based decisions.
• Fluent in English and Italian; additional languages are advantageous.

Responsabilités

• Lead and oversee the Customer Quality & Methods team to align with strategic quality objectives.
• Design and implement long-term strategies to enhance customer satisfaction and product quality.
• Monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement.
• Build and maintain relationships with key customers to understand expectations and foster quality enhancements.
• Champion advanced quality tools and methodologies (FMEA, 8D, Six Sigma, SPC).
• Support root cause analysis and development of corrective and preventive actions.
• Provide training and coaching on quality principles and customer engagement best practices.
• Facilitate cross-functional collaboration to resolve quality challenges and optimize processes.

Connaissances

Leadership

Quality management

Data analysis

English & Italian

Problem solving

Formation

Master’s degree in Electrical Engineering

Outils

FMEA

Six Sigma

SPC

Description du poste

YOUR RESPONSIBILITIES

• Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives


• Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality


• Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative


• Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements


• Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)


• Support root cause analysis and the development of effective corrective and preventive actions


• Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices


• Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes

YOUR QUALIFICATIONS & SKILLS

• Master’s degree in Electrical Engineering or related field


• Strong leadership skills with proven experience in managing and developing teams


• Several years of experience in customer quality management, including the implementation and application of quality methodologies


• Analytical mindset with the ability to interpret data and drive performance-based decisions


• Results-oriented, with a proactive and structured approach to problem-solving and process improvement


• Fluent in English and Italian; proficiency in additional languages is an advantage

OUR COMMITMENT

• Innovative work environment in a young, dynamic team


• High-tech projects in the future-proof sector of e-mobility


• Opportunities for advancement in a growing company


• A wide range of further training opportunities


• Attractive bonus system and performance-related pay
  
• Additional company benefits

SHAPING THE FUTURE, TOGETHER!

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

Are you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.

Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. Join our team and grow with us!

The position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006.