Technical Support Agent (m/w/d)

Alpitronic; Bergamo; In loco; EUR 32.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training opportunities

Bonus program

Additional company benefits

Descrizione del lavoro

Alpitronic is seeking a skilled remote technical support specialist in Bergamo to assist customers, service partners, and field technicians from the office. You will diagnose issues on Hyperchargers, guide现场 technicians remotely, and manage cases within SLAs.

The ideal candidate has strong troubleshooting and English language skills, plus German or French, and can work in a 24/7 shift-based environment. Training and career growth opportunities are offered.

Competenze

• Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role.
• Strong troubleshooting, analytical, and problem-solving skills.
• Clear written and verbal communication skills, with the ability to guide technicians remotely.
• Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment.
• Customer-focused, proactive, and structured approach to work.
• Ability to work independently and within an international team.
• Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays.
• Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage.
• Professional fluency in English and either German or French is mandatory

Mansioni

• Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
• Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
• Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
• Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
• Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
• Collaborate with internal teams to improve troubleshooting procedures and service quality

Conoscenze

English fluency

German or French

Troubleshooting

Technical support

Customer-focused

Formazione

Technical education or relevant experience

Descrizione del lavoro

YOUR RESPONSIBILITIES

• Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
• Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
• Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
• Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
• Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
• Collaborate with internal teams to improve troubleshooting procedures and service quality

YOUR QUALIFICATIONS & SKILLS

• Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role
• Strong troubleshooting, analytical, and problem-solving skills.
• Clear written and verbal communication skills, with the ability to guide technicians remotely
• Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment
• Customer-focused, proactive, and structured approach to work
• Ability to work independently and within an international team
• Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays
• Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage
• Professional fluency in English and either German or French is mandatory

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Total compensation starting from € 38,000 gross per year, including a 20% variable bonus based on goal achievement
• Additional company benefits

The compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.

SHAPING THE FUTURE, TOGETHER!

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility - with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

Are you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.

Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. Join our team and grow with us!

The position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006.