Team Lead, Account Management — SaaS Growth & Coaching

AlfaDocs.com; Milano; Ibrido; EUR 40.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid office in Milano

Performance bonus

Training & development

Team events

Descrizione del lavoro

Alfadocs is a SaaS platform for dental practices. The Team Leader leads this team.

This is a player-coach leadership role: you own the team's commercial results, raise execution quality call by call, and keep the AM motion tightly aligned with the rest of Customer Success (CSMs, Onboarding, Support). The Team Leader drives end-to-end performance management, sets clear expectations, growth plans, and targets.

Competenze

• Experience leading or mentoring a sales / account management / customer success team, ideally in B2B SaaS.
• Strong coaching instincts and comfort giving direct, structured feedback.

Mansioni

• Coach and mentor the team. Run regular call reviews using the Gong WIN Framework scorecard.
• Drive performance management. Set clear expectations and growth plans with concrete targets.
• Own the team KPIs end to end, including forecasting and portfolio prioritisation.
• Drive alignment with peers (CSMs, Onboarding, Support) for seamless customer experience.
• Experience leading or mentoring a sales / account management / customer success team, ideally in B2B SaaS.

Descrizione del lavoro

Alfadocs is a SaaS platform for dental practices. The Team Leader leads this team.

This is a player-coach leadership role: you own the team's commercial results, raise execution quality call by call, and keep the AM motion tightly aligned with the rest of Customer Success (CSMs, Onboarding, Support). The Team Leader drives end-to-end performance management, sets clear expectations, growth plans, and targets.