Hostel/Hotel Manager

YELLOWSQUARE; Milano; In loco; EUR 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

YellowSquare Milan seeks an experienced General Manager to lead a vibrant hospitality Square, drive guest experience, and align with corporate standards.

You will manage all square teams, foster a high-performance culture, and travel to optimize onboarding and cross-location operations as needed. The role demands strong leadership, hands-on problem solving, and fluency in Italian and English.

Competenze

• Proven experience in key managerial roles such as General Manager or Operations Manager.
• Strong leadership with ability to guide diverse teams.
• Fluent in Italian and English; additional languages a plus.

Mansioni

• Oversee daily operations across all Square teams (Kitchen, Bar/Reception, Maintenance).
• Lead and develop the Milan location staff, ensuring exceptional guest experiences.
• Collaborate with Rome HQ and central departments for alignment and strategic execution.
• Drive performance, innovation, and continuous improvement while maintaining compliance with Italian regulations.

Conoscenze

Leadership

Hospitality management

Multilingual (Italian, English)

Team building

Operations oversight

Descrizione del lavoro

Are you an experienced hospitality leader with a passion for creating vibrant, community-driven spaces? Do you excel in dynamic environments where innovation and guest experience go hand in hand?

If you haven\'t heard about us yet, let us introduce ourselves: YellowSquare is more than just a hostel chain, it\'s a dynamic and ever-growing network of spaces in Rome, Milan, Athens and Florence. But here\'s the thing: we\'re not just a place to stay—we\'re a Square. YellowSquare is a hub where travelers and locals connect, exchange ideas, and build meaningful experiences. Our goal? To redefine hospitality by making it immersive, social, and unforgettable.

For our established and vibrant location in Milan, we are looking for a General Manager to support operations, lead the team, and maintain the high standards of performance and guest engagement that define our brand.

• Lead a dynamic reality: You will support one of our key Squares, driving its success and maintaining its position as a local and international hub.
• Grow with us: We are looking for someone who truly believes in our project and wants to scale with the company, taking full ownership of this role and preparing to step into higher responsibilities as we expand.
• Drive innovation: You\'ll play a key role in optimizing performance and implementing fresh, innovative ideas.
• Be part of an international team: We believe in smart leadership, collaboration, and crafting exceptional guest experiences.

What we offer:

Who are we looking for?

We need a proactive leader with a solid understanding of the hospitality industry—someone who thrives in fast-paced environments, loves challenges, and is ready to embrace long-term professional growth.

• A hospitality professional with a solid background in the sector and proven experience in key managerial roles such as General Manager or Operations Manager
• Growth mindset: A professional who is eager to step up, take full accountability for the venue\'s results, and aspires to take on greater responsibilities within our growing network.
• Travel flexibility: Ability and willingness to travel across our different Squares up to 50% of the time during the first 6 months for onboarding, training, and cross-location alignment.
• Strong leadership skills, with experience overseeing large, diverse teams.
• Fluent in Italian and English (any other language is a plus).
• A problem solver with a hands-on approach—we need someone who doesn\'t just manage but makes things happen.
• Tech-savvy mindset – comfortable with digital tools, software, and IT systems to efficiently manage operations.
• A hostel/hybrid hospitality veteran or enthusiast :)

Our Values: You should be someone who truly embodies our core values—a strong sense of community, a commitment to inclusion and respect, a passionate and enthusiastic mindset, an open-minded approach, eco-conscious awareness, and a dedication to gender equality.

What You\'ll Be Responsible For:

• Operational Excellence: Overseeing and coordinating all Square teams – including Kitchen, Bar/Reception, and Maintenance – ensuring smooth daily operations and an outstanding experience for both guests and staff.
• Headquarters Alignment: Collaborating closely with the YellowSquare corporate office based in Rome and all central departments (People, Finance, Creative, Innovation, and Vision) to ensure seamless communication and alignment.
• Team Leadership: Acting as the primary point of contact for employees – supporting, guiding, and motivating your team while fostering an inclusive, safe, and dynamic work environment.
• Performance & Innovation: Implementing strategic approaches to optimize overall performance, fostering a culture of continuous improvement and efficiency.
• Crisis Management: Handling critical situations calmly and effectively, whether it's managing difficult guest scenarios, resolving internal conflicts, or responding to unexpected emergencies.
• Local Compliance: Ensuring the Square operates smoothly and in full compliance with Italian regulations and local operational requirements.