Resident Experience Lead - Student Housing

Hines; Firenze; In loco; EUR 35.000 - 48.000; Tempo pieno

Descrizione del lavoro

aparto is looking for an Assistant General Manager to lead the residence operations in Firenze, ensuring smooth daily service and high guest satisfaction.

You will supervise the Front Office, oversee check-ins/outs, optimise room occupancy, and work with housekeeping and maintenance to uphold standards.

Fluent English and Italian are essential; experience with PMS/Front Office software and strong leadership are required to develop the team and deliver outstanding experiences.

Competenze

• 2–3 years in a supervisory hospitality role.
• Experience with PMS and Front Office software.
• Excellent command of English and Italian; additional languages are considered an advantage.
• Excellent communication, organisational, and problem‑solving skills.
• Ability to work effectively within a team, manage multiple priorities, and thrive in a fast‑paced environment.

Mansioni

• Oversee daily front office operations and guest services.
• Coordinate check-in/check-out and reservations.
• Ensure occupancy optimization and revenue controls.
• Lead reception team and train staff.
• Collaborate with General Manager and marketing for promotions.
• Maintain cleanliness and service standards.
• Prepare periodic occupancy and performance reports.
• Act as Deputy Manager on Duty during weekends.

Conoscenze

Leadership

Team management

PMS experience

Front Office software

English language

Italian language

Communication

Organizational skills

Problem solving

Teamwork

Customer service

Adaptability

Hospitality passion

Strumenti

PMS (Property Management System)

Front Office software

Descrizione del lavoro

aparto is looking for an Assistant General Manager to lead the residence operations in Firenze, ensuring smooth daily service and high guest satisfaction.

You will supervise the Front Office, oversee check-ins/outs, optimise room occupancy, and work with housekeeping and maintenance to uphold standards.

Fluent English and Italian are essential; experience with PMS/Front Office software and strong leadership are required to develop the team and deliver outstanding experiences.