Strategic Enterprise CSM: Drive Adoption & ROI

Mia-Platform; Milano; Ibrido; EUR 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers €7 per working day

Health Insurance

Pension Plan

National Bargain Agreement: Terziario,

Corporate discounts and promos

Descrizione del lavoro

Mia-Platform in Milan is seeking a Customer Success Manager to serve as trusted advisor to large enterprise clients, driving adoption, maximizing ROI, and ensuring long-term satisfaction. You will bridge business and tech teams, champion the voice of the customer, and collaborate with Product and Delivery to align roadmaps with client goals.

You will build deep relationships, identify expansion opportunities, mitigate churn, and deliver quarterly business reviews, contributing to Mia-Platform's

Competenze

• Bachelor’s degree or higher in a related field.
• Proven track record as a CSM, Account Manager, Product Owner, or Technical Consultant in B2B SaaS/enterprise software.
• Strong understanding of software industry, APIs, microservices, or cloud-native concepts.
• Ability to spot revenue opportunities and navigate enterprise procurement cycles.
• Excellent presentation, negotiation, and interpersonal skills with C-level executives.

Mansioni

• Cultivate trusted partnerships with enterprise stakeholders and decision-makers.
• Drive adoption strategies to maximize client value and ROI.
• Collaborate with Sales and Account Management on expansion opportunities.
• Mitigate churn by addressing adoption roadblocks and aligning roadmaps with client needs.
• Deliver data-driven insights and regular Business Reviews to showcase ROI and value.

Conoscenze

Enterprise client management

Stakeholder communication

Value realization

Upsell & cross-sell

Formazione

Bachelor’s degree in Business, Computer Science, Engineering, or related field

Descrizione del lavoro

Mia-Platform in Milan is seeking a Customer Success Manager to serve as trusted advisor to large enterprise clients, driving adoption, maximizing ROI, and ensuring long-term satisfaction. You will bridge business and tech teams, champion the voice of the customer, and collaborate with Product and Delivery to align roadmaps with client goals.

You will build deep relationships, identify expansion opportunities, mitigate churn, and deliver quarterly business reviews, contributing to Mia-Platform's