Account Director

Adform; Milano; On-site; EUR 90,000 - 130,000; Full time

Job summary

Adform in Milan, Italy, seeks an Account Director to join the Revenue & Operations team as a senior individual contributor, owning a profitable portfolio of medium-to-large clients. You’ll understand customers' needs, anticipate challenges, and develop strategies to achieve outcomes while shaping Adform-supported solutions and driving strategic discussions.

The role requires managing resources, upselling, and driving profitability across the customer lifecycle with strong Italian and English

Qualifications

• Understand your customers' business, needs, and decision-making processes.
• Drive retention and growth of relationships and upsell to increase product deployment.
• Manage the entire customer lifecycle, coordinating Adform resources for satisfaction.
• Shape Adform-supported solutions to maximize value and opportunities.
• Run quarterly business reviews and strategic discussions with clients.

Responsibilities

• Understand customers' business needs and decision processes, positioning Adform as their partner.
• Retain and grow relationships, upsell to increase deployments.
• Manage the customer lifecycle with timely Adform resources to ensure satisfaction.
• Proactively identify needs and craft Adform solutions to maximize value.
• Lead impactful QBRs with clients to align goals.
• Create opportunities and manage resources to ensure profitability.

Skills

Interpersonal skills

Networking

Digital marketing knowledge

Programmatic media-buying

Italian and English communication

Tools

Salesforce

Gainsight

CMS systems

Job description

About the Role and Team

We are seeking an Account Director to join our Revenue & Operations team in Italy, Milan. In this role, you will report to the Team Lead of Account Management and work as a senior individual contributor, taking ownership of managing, growing, and retaining a profitable portfolio of medium-to-large clients.

You’ll be expected to understand your customers' needs, anticipate challenges, and develop strategies to achieve aligned outcomes. By thinking strategically and planning ahead, you’ll help drive broader business goals.

Additionally, you will manage Adform resources efficiently to meet customer objectives, identify upselling opportunities, and maximize profitability.

We hope you are ready to change the game! Be ready to:

• Understand your customers' business, needs, and decision-making processes, positioning Adform as their ideal partner.




• Drive Adform's success by retaining and growing relationships and upselling to increase product deployment.




• Manage the entire customer lifecycle, bringing in the right Adform resources at the right time to ensure high customer satisfaction.




• Proactively identify customer needs and shape Adform-supported solutions to maximize value and opportunities.




• Run impactful QBRs, engaging clients in strategic discussions to align on goals.




• Create opportunities, and manage resources, to ensure customer’s profitability.




• Confidently communicate Adform's strategy, thought leadership, use cases, and innovations.

Attitude First. Everything else will follow. We can grow together faster if you have:

• Strong interpersonal and networking skills, with the ability to influence, negotiate, and present effectively.




• Advanced knowledge of digital marketing, programmatic media-buying, tools, and the competitive landscape with ability to leverage USPs against competitors.




• Strong communication skills in Italian and English (C1 level or above), with a customer-focused attitude and ability to simplify technical details.




• Ability to set clear goals with customers and leadership, aligning them with strategy and proactively solving challenges.




• A proactive, flexible, autonomous, and collaborative approach, focusing on knowledge sharing and team engagement across the business.




• Advanced experience of Salesforce, Gainsight or other CRM and CMS systems.




• Adform’s guiding principles ingrained in your profile: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, and Stand Tall in all interactions.

Our promise to you:

• A dynamic, inspiring, and international environment filled with ambitious and caring colleagues




• Unique, challenging tasks that encourage creative problem-solving, ownership, continuous learning, and personal growth




• Rewarding Referrals: Highly rewarding referral program to recognise you for bringing in top talent




• Monthly meal vouchers




• Monthly support toward your commuting costs




• Continuous opportunities to learn, grow, and expand your expertise in AdTech.




• Competitive compensation and benefits + bonus, aligned with your qualifications and experience.




• Engaging social initiatives and company events that help us connect, collaborate, and celebrate together.




• And much more - join us to explore the full experience

Diversity & Inclusion @Adform:

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.

We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.