STORE MANAGER / LUXURY BRAND / FLORENCE

Sidler SA; Toscana; On-site; EUR 48,000 - 60,000; Full time

Job summary

Sidler SA, representing a renowned luxury brand, seeks a Store Manager in Florence to lead a premium boutique. You will develop client relationships, drive sales against KPIs, manage a team of about 10, maintain store standards, and coordinate with corporate partners to elevate performance.

Fluency in English and Italian, strong storytelling, and a passion for luxury travel are required; attractive package and clear opportunities for growth are offered.

Qualifications

• Experience in a luxury environment is required.
• Proven ability to motivate and develop staff.
• Demonstrated track record in achieving sales targets in a premium boutique.
• Strong networking and client relationship skills.

Responsibilities

• Build genuine client relationships through attentive, personalized service.
• Drive sales performance against clear KPIs in a competitive market.
• Ensure compliance with all company policies and procedures.
• Coach and develop store team to enhance performance.
• Manage sales and inventory operations and open/close procedures.
• Maintain exemplary visual merchandising and store standards.
• Coordinate with corporate partners to raise store performance.
• Lead weekly/monthly business rhythms and team communication.

Skills

Luxury retail leadership

Team management

KPI driven sales

Client relationship management

Job description

On behalf of our customer, an esteemed high luxury brand, we are recruiting the following profile in Florence:

STORE MANAGER / LUXURY BRAND / FLORENCE

Responsibilities:

• Creates and builds a genuine, attentive and long lasting relationship with customers, based on listening, meeting and exceeding client’s needs and expectations
• Be focused on excellent performances and results, based on clear KPIs, in a challenging competitive environment
• Ensures compliance of all company policies and procedures
• Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback
• Conducts sales and inventory management
• On-the-job training to new employees and operational tasks
• Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation
• Responsible for opening and closing procedures
• Ensures desired brand experience is being fostered in store through individual and team customer interactions
• Keeps store running smoothly by executing weekly and monthly business rhythms and tasks
• Maintains positive employee relations and open lines of communication throughout store
• Managing budget and KPI’S
• Identifies opportunities to improve performance, working also with corporate business partners to develop strategies to raise performance
• Team management (approx. 10 resources)
• Lead the team to achieve common goals, identifying clear priorities, tasks and definition of role

The ideal candidate will have the following skills, knowledges and experience:

• Relevant work experience in luxury environment
• Managerial experience with an emphasis on motivating and developing staff
• Proven ability to drive results and manage autonomously a Luxury/Premium boutique.
• Strong customer relationship management and development as well as networking skills
• Fluent in English and Italian.
• Passionate about storytelling, lifestyle, luxury and travel.