STORE MANAGER / LUXURY BRAND / FLORENCE

SIDLER SA; Toscana; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Sidler SA in Florence is seeking a Store Manager for a luxury brand. The role focuses on building lasting customer relationships, driving high performance against KPIs, and ensuring flawless store operations.

The ideal candidate will lead a ~10-person team, deliver top-tier service in English and Italian, and maintain premium merchandising and store standards to elevate the luxury shopping experience.

Competenze

• Relevant experience in luxury retail.
• Managerial experience with staff development.
• Proven ability to drive results and manage a boutique autonomously.
• Strong CRM and networking skills.

Mansioni

• Build genuine relationships with customers based on listening and exceeding needs.
• Achieve KPIs in a competitive environment.
• Oversee sales and inventory management.
• Train new employees on the job.
• Maintain inspiring store visuals and merchandising.
• Lead opening and closing procedures.

Conoscenze

Luxury environment experience

Managerial experience

Results orientation

CRM skills

Fluent English

Italian language

Descrizione del lavoro

On behalf of our customer, an esteemed high luxury brand, we are recruiting the following profile in Florence:

STORE MANAGER / LUXURY BRAND / FLORENCE

Responsibilities:

• Creates and builds a genuine, attentive and long lasting relationship with customers, based on listening, meeting and exceeding client's needs and expectations
• Be focused on excellent performances and results, based on clear KPIs, in a challenging competitive environment
• Ensures compliance of all company policies and procedures
• Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback
• Conducts sales and inventory management
• On-the-job training to new employees and operational tasks
• Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation
• Responsible for opening and closing procedures
• Ensures desired brand experience is being fostered in store through individual and team customer interactions
• Keeps store running smoothly by executing weekly and monthly business rhythms and tasks
• Maintains positive employee relations and open lines of communication throughout store
• Managing budget and KPI'S
• Identifies opportunities to improve performance, working also with corporate business partners to develop strategies to raise performance
• Team management (approx. 10 resources)
• Lead the team to achieve common goals, identifying clear priorities, tasks and definition of role

The ideal candidate will have the following skills, knowledges and experience:

• Relevant work experience in luxury environment
• Managerial experience with an emphasis on motivating and developing staff
• Proven ability to drive results and manage autonomously a Luxury/Premium boutique.
• Strong customer relationship management and development as well as networking skills
• Fluent in English and Italian.
• Passionate about storytelling, lifestyle, luxury and travel.