Specialist Customer Service and Pricing

AIT Worldwide Logistics, Inc.; Vignate; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Meal vouchers

Smart working allowance

Hybrid work model

Private health insurance

Volunteer time

Job summary

AIT Worldwide Logistics is seeking a Specialist Customer Service & Inside Sales in Lombardy. You will be the first contact for customers, troubleshoot issues, handle RFIs/RFQs, and collaborate with sales and product teams to grow local services.

You will manage key accounts, build long-term relationships, conduct site or remote sales meetings, and contribute to quarterly business reviews. Fluency in English and Italian is required; university degree is a plus.

Qualifications

• 1–3 years of international forwarding experience.
• Experience in pricing and customer service.
• Fluent in English and Italian (oral and written).

Responsibilities

• Manage new and existing customer accounts to ensure accurate and timely delivery.
• Collaborate with sales and product teams to develop local services and products.
• Handle RFIs and RFQs.
• Promote additional services to boost profitability.
• Interact with agents to set up quotes, routes and rates for international and domestic shipments.
• Review processes and take actions to correct issues.
• Provide feedback to improve procedures and reduce errors.
• Build and maintain relationships with customers and vendors.
• Manage key accounts, focusing on retention and acquiring new clients.
• Conduct sales meetings on site or remote.
• Gather information for QBRs with all relevant customers.

Skills

Customer service

Pricing

Problem solving

English

Italian

Education

University degree

Job description

Introduction

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

Overview

The Specialist Customer Service & Inside Sales must have the ability to troubleshoot and become first point of contact for AIT’s customers seeking help with timely delivery and quotes. Establishing new relationships, managing and maintaining existing customer’s accounts and assessing customer’s needs translating into results oriented solutions.

Responsibilities

• Manage new and existing customer accounts to assure accurate and timely delivery
• Collaborate with sales teams and products teams to develop local services and products
• Handle Requests for Information (RFI) and Requests for Quotation (RFQ)
• Promote additional services to contribute to overall profit
• Interact with various agents to set up quotes, routes and rates for international and domestic freight shipments
• Review the process and take immediate action to correct or solve issues that may occur
• Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
• Build and maintain relationships with AIT’s customers and vendors on a first name basis
• Other duties assigned as business deems necessary
• Manage key accounts, focusing on customer retention and acquiring new clients while nurturing long-term business relationships
• Conducting sales meetings on site or remote
• In accordance with the sales and operation teams gather informations to present QBRs with all relevant customers

Qualifications

• 1-3 years of working experience in international forwarding
• Experience in Pricing and Customer Service
• Fluent oral and written English and Italian is a must
• University degree (nice to have)
• Strong problem-solving skills with ability to develop new ideas and innovative solutions

What AIT Can Offer You

Work-life balance perks: a 39-hour work week and flexible working hours in line with the CCNL (National Collective Labour Agreement)Meal vouchers to make your lunch breaks easier and more enjoyableSmart working allowance to support remote work-related expensesHybrid work model: one day of home office per week for added flexibilityPrivate health insurance for extra peace of mindVolunteer time: up to 5 hours annually to contribute to causes that matter to you

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.