Space User Support & Access Specialist

Serco Group; Roma; Hybrid; EUR 26,000 - 29,000; Full time

Benefits offered by this job

Healthcare for family members

Shuttle service to Rome office

13th and 14th salaries

Training programs

Job summary

Serco Italy is seeking a User Support Service Operator to manage first-level user interactions, with responsibilities spanning email routing, ServiceNow ticketing, and profile verification. The role emphasizes data access rights, account management, and handling English technical documentation within an international team.

The position offers a potential hybrid work model, a salary range of 26k–29k euros, plus a 13th/14th salary, meal and coffee perks, health insurance for staff and family, and

Qualifications

• Strong customer orientation.
• Very good command of English (indispensable).
• Strong interpersonal skills and the ability to integrate into an already well-established team.
• Good knowledge of the MS Office suite and familiarity with common office tools.
• Ability to read and understand technical documentation predominantly written in English.
• Knowledge of Earth Observation is considered an asset.

Responsibilities

• Acting as the first interface to users, managing email distribution in MS Outlook and the ServiceNow ticketing system, and routing, assigning, and tracking requests in ServiceNow.
• User profiling verification and moderation, applying different policies, handling data access requests involving manual intervention, and ensuring approval within the expected timelines.
• Implementing data access rights as per ESA directives for new missions, handling new project proposals, and implementing the start-up process (user notification and project registration).
• Managing data access rights and quota allocation for datasets with restrictions.
• Supporting and maintaining EO user accounts through the Identity Access Management system by timely responses to account enquiries and updating user information.
• Collecting official documents, contributing to weekly/monthly reports, and maintaining internal working instructions.

Skills

Customer orientation

English proficiency

Interpersonal skills

MS Office knowledge

Technical English reading

Earth Observation knowledge

MS Outlook

ServiceNow

Tools

ServiceNow

MS Outlook

MS Office

Job description

Serco Italy is seeking a User Support Service Operator to manage first-level user interactions, with responsibilities spanning email routing, ServiceNow ticketing, and profile verification. The role emphasizes data access rights, account management, and handling English technical documentation within an international team.

The position offers a potential hybrid work model, a salary range of 26k–29k euros, plus a 13th/14th salary, meal and coffee perks, health insurance for staff and family, and