Spa receptionist supervisor

Amangiri; Fratte Rosa; Sur place; EUR 33 000 - 35 000; Plein temps

Avantages offerts par ce poste

Salary €33,000–€35,000

Staff accommodation

Meals provided

Healthcare fund

Professional development

Cornell courses access

Résumé du poste

Amangiri seeks a Spa Reception Supervisor to be the primary contact for spa guests, creating calm, warmth, and personalized service. You will lead the spa reception, coordinate reservations, and ensure seamless communication with therapists and the spa team.

The role requires 2–3 years in a luxury spa or hotel setting, fluent English and Italian, and a passion for wellness hospitality. Competitive package includes accommodation and meals.

Qualifications

• Experience in luxury hotel, spa or wellness settings.
• 2–3 years in spa reception or similar guest-facing role; supervisory experience preferred.
• Fluent in English and Italian; additional languages a plus.
• Strong organizational and communication skills with attention to detail.

Responsabilités

• Welcome guests with warmth and understated elegance.
• Manage spa reception, reservations, changes, cancellations, and waiting lists.
• Coordinate between reception, therapists and spa team for seamless service.
• Maintain accurate knowledge of appointments and guest preferences.
• Support daily briefings, supervise reception team, and provide feedback.
• Upsell and cross-sell to contribute to spa revenue.

Connaissances

Spa guest facing

English & Italian

Organization

Attention to detail

Wellness hospitality

Upselling & cross-selling

Outils

Spa booking systems

Hotel systems

Description du poste

Location overview

join our team in aman rosa alpina, a historic luxury resort in the dolomites.position purpose: as a spa receptionist supervisor you are a primary point of contact for spa guests, creating calm, warmth and personalized service.

Key responsibilities

• welcome each guest with genuine warmth, presence and understated elegance.
• understand guest preferences, anticipate requests and respond proactively.
• develop relationships with returning guests and maintain awareness of their preferences.
• maintain discretion and confidentiality, especially with vips.
• manage the spa reception, coordinate reservations, changes, cancellations and waiting lists.
• ensure seamless communication between reception, therapists and the spa team.
• keep accurate knowledge of daily appointments, guest preferences, special occasions and operational priorities.
• maintain immaculate reception area in line with aman standards.
• collaborate with other hotel departments for a seamless guest experience.
• contribute to spa revenue through appropriate upselling and cross‑selling.
• support the spa manager in supervising and coordinating the spa reception team.
• lead by example, coordinate daily assignments, priorities and shift responsibilities.
• conduct or support daily briefings and communicate relevant information to the team.
• coach and guide reception colleagues in service standards, spa procedures and treatment knowledge.
• monitor service standards and provide constructive feedback.

Experience & skills

• previous experience in a luxury hotel, spa or wellness environment.
• 2‑3 years of experience in spa reception or a similar guest‑facing role; senior or supervisory experience preferred.
• excellent command of english and italian; additional languages a plus.
• strong knowledge of spa treatments, wellness experiences and luxury guest expectations.
• experience with spa booking systems and hotel systems.
• strong organizational, communication and attention‑to‑detail skills.
• genuine interest in wellness hospitality and luxury guest experience.

What we offer

• competitive salary €33,000‑€35,000.
• single accommodation in shared staff house and meals provided.
• complimentary nights and discounted food, beverage and spa rates.
• supplementary healthcare fund.
• professional development and career growth opportunities.
• access to cornell university partnership for courses.