Spa Concierge Intern — Luxury Hotel (Milan)

Four Seasons Hotels Limited; Lombardia; On-site; EUR 5,100 - 6,100; Full time

Benefits offered by this job

Monthly net allowance €500

Excellent Training and Development

Complimentary Dry Cleaning

Complimentary Employee Meals

Employee Experience initiatives

Job summary

Four Seasons Hotel Milan is currently looking for candidates interested in a 6-month internship opportunity within our SPA Department.

During the internship you will have the opportunity to engage and learn in the following areas: greeting guests, answering calls, booking and checking in guests, scheduling appointments and sharing relevant information, and describing the Spa Treatment Menu with recommendations to guests.

Qualifications

• Service passion about delivering true genuine guest experiences.
• Attention to detail, strong interpersonal skills and multitasking approach.
• Reading, writing and oral proficiency in the Italian and English language.

Responsibilities

• Greet all guests.
• Answer phone calls, assist guests with questions regarding spa treatments and products.
• Book all appointments, check guests into the computer system.
• Schedule appointments and forward relevant information ensuring all guests experience pure peace and relaxation.
• Describe our Spa Treatment Menu and make recommendations to guests for treatments and home care products.

Skills

Guest service

Attention to detail

Multitasking

Italian-English bilingual

Job description

Four Seasons Hotel Milan is currently looking for candidates interested in a 6-month internship opportunity within our SPA Department.

During the internship you will have the opportunity to engage and learn in the following areas: greeting guests, answering calls, booking and checking in guests, scheduling appointments and sharing relevant information, and describing the Spa Treatment Menu with recommendations to guests.