Front Desk Intern

Four Seasons Hotels Ltd; Lombardia; On-site; EUR 5,000 - 6,100; Part time

Benefits offered by this job

Monthly stipend €500 net

Training and development

Complimentary dry cleaning

Employee meals

ESG events

Global career opportunities

Job summary

Four Seasons Hotel Milano is offering a 6-month Front Desk internship based in Milan. The trainee will learn check-in/check-out procedures, guest communication, and support across departments to deliver exceptional service.

The program includes a monthly net stipend of €500, comprehensive training, complimentary dry cleaning, employee meals, and ESG events, with career opportunities within the group.

Qualifications

• Currently a student or recent graduate seeking an internship.
• Proficiency in Italian and English.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests and assist with check-in/check-out procedures.
• Provide information, address inquiries and assist with guest requests.
• Collaborate with housekeeping, room service and maintenance to fulfill needs.

Skills

Guest service mindset

Attention to detail

Communication skills

Bilingual Italian/English

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role

Four Seasons Hotel Milan is currently looking for candidates interested in a 6-month internship opportunity within the Front Desk Department.

What you will do

During the internship at the Front Desk our trainee will learn how to:

• Welcome guests, manage check-in/check-out procedures, provide information, and address inquiries and complaints
• Maintain an organized front desk area, manage reservations and prepare reports
• Work with housekeeping, room service and maintenance departments to fulfill guest requests, and communicate effectively with team members
• Gain experience in customer service, improve communication and organizational skills and learn the basics of front desk operations

What you bring

• Service passion about delivering true genuine guest experiences
• Attention to detail, strong interpersonal skills and multitasking approach
• Reading, writing and oral proficiency in the Italian and English language

What we offer:

• Monthly allowance of €500 net and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for business clothes
• Complimentary Employee Meals
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Opportunities to build a successful career with global potential

This position is based at the Four Seasons Hotel Milan and available from February 2027.

All candidates must possess legal right to work in Italy at the time of application.