French-Speaking Tech Support Specialist

Geotab; Emilia-Romagna; Ibrido; EUR 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flex working arrangements

Home office reimbursement program

Pension contributions

Public transportation reimbursement

Descrizione del lavoro

Geotab is seeking a Technical Support Specialist for the French market based in Italy. The role involves diagnosing hardware and software issues across Geotab devices and the MyGeotab platform, with strong emphasis on French and English communication.

You will collaborate with partners, customers, sales teams, and internal groups via phone, chat, and email to ensure timely resolutions. The successful candidate will have 1–3 years in customer support, a related engineering/computer science

Competenze

• 1-3 years of experience in a customer service/support capacity and troubleshooting technical issues.
• Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
• Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
• Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
• Professional-level communication in French to manage regional technical inquiries. Must be fluent in French and English.
• Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.

Mansioni

• Diagnose technical issues and provide necessary support to resolve hardware and software issues within Geotab products and the MyGeotab platform.
• Work with partners, customers, sales, and internal teams via phone, chat, and email.
• Develop and deliver product service training to resellers and customers.
• Coordinate with internal departments on return/exchange processes for Geotab devices and accessories.
• Provide resolution to customer complaints and report severe concerns to management.

Conoscenze

Customer service

Technical troubleshooting

Excel

Google Suite

French & English

Formazione

Post-Secondary Diploma/Degree in Engineering, Computer Science, or related field

Descrizione del lavoro

Geotab is seeking a Technical Support Specialist for the French market based in Italy. The role involves diagnosing hardware and software issues across Geotab devices and the MyGeotab platform, with strong emphasis on French and English communication.

You will collaborate with partners, customers, sales teams, and internal groups via phone, chat, and email to ensure timely resolutions. The successful candidate will have 1–3 years in customer support, a related engineering/computer science