Slot Manager

Royal Caribbean Group; Lazio; In loco; EUR 43.000 - 78.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group is seeking a Slot Manager to supervise the casino slot machines, arcade, and ShipShape gym equipment servicing teams aboard our ships. You will coordinate maintenance activities and ensure professional guest service while managing a diverse staff of technicians.

The role requires prior supervisory experience in a casino environment, strong computer skills, and the ability to lead an international team, communicating effectively with guests, department heads, and crew.

Competenze

• High school diploma or equivalent required or preferred.
• Previous supervisory experience in a casino environment preferred.
• Ability to read safety rules and operate tools safely.

Mansioni

• Supervise and coordinate slot machine, arcade, and gym equipment servicing.
• Manage and motivate a diverse international team of technicians.
• Ensure courteous, professional guest service and resolve issues.

Conoscenze

Supervisory experience

Team leadership

Customer service skills

Communication with guests and staff

Safety rules knowledge

Math skills

Disciplinary action handling

Computer literacy (Excel/Word)

Electrical/mechanical troubleshooting

Slot technician experience

Multilingual communication

Formazione

High school diploma or equivalent

Strumenti

Excel

Word

Descrizione del lavoro

POSITION SUMMARY

Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo. Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests. Hiring Requirements: Previous supervisory experience of slot technicians in a casino environment preferred. Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment. Previous slot technician work experience in live casinos preferred. Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. Ability to stand for an extended period of time. Ability to count paper and coin currency quickly and accurately. Ability to perform basic math functions with regard to monetary units and compute slot machine percentages. Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Slot Technicians in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. Working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word. xpavfwm Completion of high school or basic education equivalency preferred.