Cash Desk Manager

Royal Caribbean Group; Pisa; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group cerca un Cash Desk Manager per la gestione quotidiana del desk contante a bordo. Richiesta esperienza nella supervisione di cassieri, eccellente servizio al cliente e capacità di coordinare un team internazionale.

Il ruolo prevede contabilità di cassa, riconciliazioni e utilizzo di software come Excel e Word. Completano i requisiti la familiarità con politiche HR e la gestione disciplinare per migliorare le prestazioni.

Competenze

• Esperienza di supervisione nel cash handling preferita.
• Ottime capacità di servizio al cliente e gestione guest.
• Abilità di comunicare con i capi dipartimento e collaboratori.

Conoscenze

Cash handling

Supervisory experience

Guest service

Communication

Financial reconciliation

HR knowledge

Disciplinary process

Excel

Word

Team motivation

Formazione

High school diploma or equivalent

Strumenti

Excel

Word

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Cash Desk Manager Hiring Requirements:

Minimum hiring, language and physical requirements to perform the job.

• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.
• "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately"