Shift Lead: Flexible Schedules & Customer Experience

applegreen; Verona; In loco; EUR 28.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Descrizione del lavoro

Applegreen is seeking a Shift Supervisor to lead a team at our travel plaza. You will ensure exceptional customer service, supervise shift activities, and enforce brand standards and food safety requirements while managing cash handling and daily operations.

You will train new staff, perform opening/closing tasks, and stay knowledgeable about products and services offered in the plaza. A flexible schedule including days, nights, weekends, and holidays is required.

Competenze

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Mansioni

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Conoscenze

Cash handling

Customer service

Leadership

POS system

Strumenti

POS system

Descrizione del lavoro

Applegreen is seeking a Shift Supervisor to lead a team at our travel plaza. You will ensure exceptional customer service, supervise shift activities, and enforce brand standards and food safety requirements while managing cash handling and daily operations.

You will train new staff, perform opening/closing tasks, and stay knowledgeable about products and services offered in the plaza. A flexible schedule including days, nights, weekends, and holidays is required.