Service Training & Customer Education Programs

Beckman Coulter - Diagnostics; Monza; In loco; EUR 56.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Enhanced pension plan contributions

Ticket Restaurant

Supplementary health insurance

Descrizione del lavoro

Beckman Coulter Diagnostics, part of Danaher, seeks a Service Training & Customer Education Programs Manager - EMEA to design and coordinate modern training for internal Service teams and external customers across the EMEA region.

This role builds scalable, data-driven learning solutions to strengthen technical and soft skills, accelerate product adoption, and enhance customer experience, with a fully remote setup in the EMEA region and occasional on-site activities.

Competenze

• 5+ years of experience in Training, Learning & Development, Customer Education, Service Enablement, or related function.
• Experience designing and managing training programs across multiple countries and stakeholders.
• Strong written and verbal communication skills in English.

Mansioni

• Design and lead Service Training and Customer Education programs across the EMEA region.
• Develop scalable learning strategies, curricula, and learning pathways covering technical and professional capabilities.
• Drive the adoption of modern learning approaches, including digital, blended, and on-demand learning solutions.
• Ensure training and education programs align with business priorities, customer needs, and service objectives.
• Coordinate training delivery through internal and external partners, trainers, and subject matter experts.

Conoscenze

Training design

Learning & Development

Stakeholder management

Project management

English proficiency

Formazione

Bachelor's degree in Business, Education, Learning & Development, Engineering, or a related field

Strumenti

LMS platforms

Digital learning platforms

Descrizione del lavoro

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Service Training & Customer Education Programs Manager - EMEA

The Service Training & Customer Education Programs Manager - EMEA is responsible for designing, enabling, and coordinating modern training and education programs for internal Service teams and external customers across the EMEA region. This role does not directly deliver training but ensures that the right content, tools, trainers, and delivery models are in place to support capability development and business performance.

The position focuses on building scalable, data-driven learning solutions that strengthen technical and soft skills, improve service effectiveness, accelerate product adoption, and enhance customer experience through continuous education and knowledge sharing.

This position is part of the EMEA Service Transformation Office and is a fully remote role within the EMEA region.

You will report to the Senior Director, Service Transformation Office EMEA and work closely with Regional Service Leaders, Global Training Teams, Marketing, and external learning partners.

If you thrive in a strategic, collaborative, and transformational environment and want to help build a world-class Service organization, read on.

In this role, you will have the opportunity to:

• Design and lead Service Training and Customer Education programs across the EMEA region.
• Develop scalable learning strategies, curricula, and learning pathways covering both technical and professional capabilities.
• Drive the adoption of modern learning approaches, including digital, blended, and on-demand learning solutions.
• Ensure training and education programs align with business priorities, customer needs, and service objectives.
• Coordinate training delivery through internal and external partners, trainers, and subject matter experts.

The essential requirements of the job include:

• Bachelor's degree in Business, Education, Learning & Development, Engineering, or a related field.
• Minimum 5 years of experience in Training, Learning & Development, Customer Education, Service Enablement, or a related function.
• Experience designing and managing training programs across multiple countries and stakeholders.
• Proven project management and stakeholder management skills.
• Strong written and verbal communication skills in English.

It would be a plus if you also possess:

• Experience in Healthcare, Diagnostics, Medical Devices, Life Sciences, or another regulated industry.
• Experience with Learning Management Systems (LMS) and digital learning platforms.
• Knowledge of adult learning principles and modern learning methodologies.
• Certification in Learning & Development, Change Management, or Project Management.

Working Arrangement

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. This position is a fully remote role within the EMEA region. While day-to-day work is performed remotely, occasional presence at Beckman Coulter facilities may be required to support training programs, workshops, team meetings, strategic planning sessions, or other business-critical activities. The associate is expected to travel and attend in-person sessions as needed to ensure effective collaboration, program implementation, and stakeholder engagement.

This role is classified under the CCNL Terziario at 1st level (link --> here ), providing a clear and structured framework for job classification, growth, and development. The expected gross annual salary range is 56K€-83k€, determined based on your experience, skills, and role-related competencies. In addition to a competitive salary, we offer a comprehensive and attractive benefits package, including enhanced pension plan contributions, Ticket Restaurant, and supplementary health insurance (assicurazione integrativa), designed to support your wellbeing and long-term security.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Service Training & Customer Education Programs Monza, lombardy, Italy