Service Provider Operations Developer, CA Transport Land

Inter IKEA Group; Assago; On-site; EUR 50,000 - 55,000; Full time

Job summary

Inter IKEA Group in Italy is seeking Service Provider Operations Developers (SPOD) to work close to operations and business development, ensuring our land logistics service providers perform at their best, every day.

The role reports to Business Development Manager and focuses on improving performance, forecasting, planning and contracts. Salary range is €50.000–€55.000 gross annually, with Level 3 under CCNL Commerce.

Qualifications

• Experience in logistics operations, transport and land service provider management.
• Understanding of how capacity, quality, safety, precision and cost come together in daily execution.
• Ability to analyse deviations and drive corrective actions with service providers.
• Relationship-building to balance partnership and performance while developing providers.
• Motivation for continuous improvement and turning agreements into outcomes.

Responsibilities

• Secure and continuously improve service provider performance across capacity, quality, safety, precision and cost.
• Ensure the right capacity is available at the right time through forecasting, planning and close partner collaboration.
• Drive operational development through service provider development plans, business reviews and new set-ups.
• Manage deviations and unforeseen situations to protect stable operations at the lowest total cost.
• Safeguard compliance and long-term efficiency by following up contracts, standards and improvement opportunities.

Skills

logistics operations

transport management

service provider management

capacity planning

deviation analysis

continuous improvement

Job description

We are now looking for Service Provider Operations Developers (SPOD),who wants to work close to operations and business development, ensuring our land logisticsservice providers perform at their best, every day.

This role reports to Business Development Manager

In this roleyou will:

• Secure and continuously improve service provider performance across capacity, quality, safety,precisionand cost.
• Ensure the right capacity is available at the right time through forecasting,planningand close partner collaboration.
• Drive operational development through service provider development plans, businessreviewsand new set-ups.
• Manage deviations and unforeseen situations to protect stable operations at the lowest total cost.
• Safeguard compliance and long-term efficiency by following up contracts,standardsand improvement opportunities.

We are looking for someone who:

• Has experience fromlogisticsoperations, transport,land service provider management in complex environments.
• Understands how capacity, quality, safety,precisionand cost come together in day‑to‑day landlogisticsexecution.
• Is comfortable working close to operations, analysing deviations and driving corrective actions with service providers.
• Balances partnership and performance, holding others accountable while developing them over time.
• Is motivated by continuous improvement and turning agreements into reliable operational results.

Greatlogisticsperformance is built through everyday operational excellence and close partnerships.

As SPOD, you help turn plans into reliable execution by supporting service providers to deliver safe,efficientand cost-effective landlogisticsservices.

We always recruit based on values, competence, potential and diversity.

The expected salary range for this role is €50.000 – €55.000 gross annually. This range is based on our internal salary structure and the competence, experience, and knowledge level required for the position. The position will be classified at Level 3 under the Italian National Collective Labour Agreement (CCNL) for the Commerce sector.

The final offer will be presented later in the recruitment process to the selected candidate.

In Supply Chain Operations (SCO), we make sure IKEA products reach the many people, every day.

Together with our partners across the IKEA value chain, we lead,planand execute the flow of products from suppliers to stores in a simple,efficientand responsible way. By connecting planning and execution, we secure availability,affordabilityand sustainability, today and tomorrow.

Within SCO, Category Area Transport are responsibletoprocure,developandoperateall transport capacities in the IKEA supply chain within two categories - Land and Ocean & Air. We develop business together with our service providers in all dimensions, delivering excellent and sustainable performance with our strong business and people agenda.Focusing onautomation, and standardisationanddigitalizationwe are not only moving goods from point A to B but also contributing to the IKEA development agenda with efficiency,accuracyand precision in every transport we do.

In Category Land, it is an integral part of Category Area Transport andis responsible forsecuring and developingoptimalland transport capacity at the right cost, in a sustainable way, fulfilling agreed service precision and quality demands, whilecomplying withsafety and security requirements. Through this, Category Land contributes directly to the IKEA Vision and Business Idea.