Service Parts Specialist

Makino; Tramonti di Sotto; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Onsite cafeteria

Fitness center

3 weeks vacation

Personal time off

Job summary

Makino Italia is seeking a Part Sales / Customer Service Coordinator to support service parts by phone and email, prepare quotes, and process orders. You will analyze BOMs, read prints, and coordinate with Parts, Service, and Shipping to meet customer requirements in a hybrid work environment.

The ideal candidate has a technical/engineering or business degree, strong SAP and MS Office skills, and excellent verbal and written communication. Flexible hours and ongoing training are provided.

Qualifications

• Minimum 2-year technical/engineering or business degree.
• Comparable technical work experience will be considered.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone and email for service part requirements.
• Develop quotes and create sale orders for service part requests.
• Research/analyze BOMs, drawings and other technical information to identify the correct parts.
• Identify areas for improvement and participate in continuous improvement activities.
• Work with Parts and Service teams to find solutions for difficult customer issues.
• Coordinate with Material Control, Shipping and customers to meet parts requirements.
• Manage multiple customer requirements simultaneously.

Skills

Strong communication

BOM knowledge

Read prints/schematics

Education

Two-year technical/engineering/business degree

Tools

SAP

Microsoft Office

Job description

This position is hybrid and responsible for communicating with internal and external customers via the telephone, email, or written correspondence, for part quotations, orders and technical information. Aids in internal and external part number identification, research and documentation. Manage any other customer issues or concerns that may arise.

DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries via phone and email for service part requirements.
• Develop sales quotes and create sale orders for service part requests.
• Research/analyze BOMs, drawings and other technical information to identify the correct parts to meet the customer requirements.
• Identify areas for improvement and participate in continuous improvement activities.
• Work collaboratively with Parts and Service teams to find acceptable solutions for difficult customer issues.
• Coordinate with the Material Control Team, Shipping Department and customer to meet customer parts requirements.
• Ability to manage multiple customer requirements at the same time.

QUALIFICATIONS

• Strong PC skills including SAP and Microsoft Office Products.
• Knowledge and understanding of bills of material.
• Ability to read prints and schematics.
• Flexibility in work hours.
• Strong verbal and written communicator.

EDUCATION AND/OR EXPERIENCE

• Minimum of 2-year technical/engineering/or business degree.
• Comparable technical work experience will be considered

We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals.

Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Makino offers competitive pay, generous benefits including medical/dental, 100% company paid LTD/STD, bonus program and ongoing training. We have an onsite cafeteria and fitness center. Start out with 3 weeks vacation and 1 week personal time.

Makino is proud to be an EEO/M/F/Disabled/Vetsemployer.