Field Service Specialist

Soilmec; Cesena; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

Soilmec in Cesena, Italy is looking for a Field Service Specialist who will be responsible for diagnosing and resolving technical issues related to Foundation Equipment. The ideal candidate should have a technical diploma, at least 3 years of experience in similar roles, and possess solid knowledge of mechanical, hydraulic, and electrical systems. Strong communication skills and a customer-oriented mindset are essential, along with a willingness to travel internationally. Applicants are encouraged from all backgrounds.

Qualifications

• At least 3 years of experience in similar roles.
• Good knowledge of English (B2 level).
• Ability to travel internationally to provide technical support.

Responsibilities

• Diagnose and resolve technical issues with Foundation Equipment.
• Coordinate with internal teams for complex technical issues.
• Document customer interactions and technical solutions.
• Deliver product training to customers.

Skills

Mechanical drawing knowledge

Hydraulic drawing knowledge

Electrical equipment knowledge

PLC programming knowledge

Measurement instruments knowledge

Excellent communication skills

Customer-oriented mindset

Education

Technical diploma (industrial, mechanical, electrical, or electronic)

Tools

Testers

Multimeters

Screw, bolt, thread specifications knowledge

Measurement tools (tape measure, caliper)

Job description

Job Title

Field Service Specialist

Soilmec SpA is looking for a Field Service Specialist to join our team.

Responsibilities

• Diagnose and resolve technical issues related to Foundation Equipment
• Troubleshoot hydraulic, hardware, software, and communication interface issues
• Collaborate with customers to understand technical problems and provide effective solutions to meet their needs
• Assemble, install, and wire electrical systems on board the machine, including electrical panels and related connections
• Verify correct installation using tools such as testers and multimeters
• Assemble mechanical and hydraulic components
• Coordinate with internal teams, including Design Engineering, Product Management, and Quality Control, to resolve complex technical issues and provide feedback for product improvement
• Deliver product training courses to customers and service partners to enhance their understanding and problem-solving capabilities
• Accurately and promptly document customer interactions, technical issues, and solutions

Qualifications / Requirements

• Technical diploma (industrial, mechanical, electrical, or electronic)
• Knowledge of mechanical/hydraulic and electrical/electrotechnical drawings
• Knowledge of electrical equipment for wiring and precision tools
• Knowledge of PLC programming systems
• Knowledge of measurement instruments: testers, multimeters, and others
• Knowledge of screw, bolt, thread, and hydraulic fitting specifications
• Knowledge of measurement tools (tape measure, caliper)
• At least 3 years of experience in similar roles
• Good knowledge of English (B2 level)
• Excellent communication and leadership skills
• Ability to work collaboratively and cross-functionally with other company departments
• Customer-oriented mindset and attention to detail
• Willingness to travel internationally to provide customer technical support

We are an equal opportunity employer. We welcome applications from all members of society, regardless of age, gender, sexual orientation, ethnicity, religion, or belief.