Parts Counter Person

Thompson Machinery; Tramonti di Sotto; On-site; EUR 31,000 - 44,000; Full time

Benefits offered by this job

Medical plan

Vision & dental insurance

Disability insurance

Life insurance

401k matching

Profit sharing

Paid holidays

PTO

EAP

Tuition reimbursement

Job summary

Thompson Machinery is seeking a Parts Counter Person to resolve customer parts needs at the counter or by phone, identify part numbers, check availability, and recommend items to keep customers moving. You will handle sales and returns, take orders, and support the repair shop with parts orders.

Strong communication and the ability to lift up to 25–30 pounds are expected. Thompson Machinery offers competitive pay and a comprehensive benefits package, with opportunities for training and growth

Qualifications

• High School Diploma (or equivalent) required and three or more years of relevant experience desired.
• Able to communicate effectively with customers, co-workers, vendors, and managers.
• Must be able to communicate via email effectively and efficiently (MS Office 365, etc.).

Responsibilities

• Provide prompt, courteous contact with customers and/or guests and direct service as appropriate.
• Process parts counter sale and/or returns.
• Answer telephone or direct calls to correct individuals or department(s).
• Process repair shop parts orders and/or returns.
• Research equipment, parts, or allied products to meet specialized customer requirements.
• May have to lift up to 25-30 pounds on occasion.
• May work in an environment where hazards are present.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
• Other duties as assigned.

Skills

Customer service

Cash handling

Email

MS Office

Typing

Education

High School Diploma

Tools

Caterpillar software

Job description

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Parts Counter Person will resolve customer parts problems at parts counter or by phone.Identifies part numbers, availability & recommends necessary items.Inspects worn, damaged or defective part(s) to determine replacement required.Completes parts order form or data entry.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide prompt, courteous contact with customers and/or guests (walk-in, phone, email, etc.) and direct service as appropriate
• Process parts counter sale and/or returns
• Answer telephone or direct calls to correct individuals or department(s)
• Process repair shop parts orders and/or returns
• Research equipment, parts, or allied products to meet specialized customer requirements
• May have to lift up to 25-30 pounds on occasion
• May work in an environment where hazards are present
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
• Other duties as assigned

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

EDUCATION & EXPERIENCE

• High School Diploma (or equivalent) required and three or more years of relevant experience desired.

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

• Able to communicate effectively with customers, co-workers, vendors, and managers.
• Must be accountable for cash receipts, electronic payments, and bank deposits for assigned operational units.
• Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software.
• Must be able to communicate via email effectively and efficiently (MS Office 365, etc.).
• Displays flexibility, handles changes to assigned tasks with ease.

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.