Service Campaign Specialist (m/f/d)

Alpitronic; Trentino-Alto Adige; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Bonus system

Training opportunities

Career advancement

Job summary

Alpitronic in Bolzano, Italy is seeking a Service Campaign Specialist to plan and execute customer-focused service campaigns, coordinating across departments to deliver high-quality results.

You will monitor timelines, ensure quality and customer satisfaction, analyze performance, and identify process improvements while aligning with service objectives. This role offers growth in a dynamic, high-tech environment in the e-mobility sector.

Qualifications

• Experience in project management, customer service or campaign coordination, ideally in automotive or manufacturing.
• Technical background is a plus.
• Excellent communication skills in English.

Responsibilities

• Coordinate and manage service campaigns in close collaboration with internal teams and customers
• Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
• Analyze campaign performance and identify opportunities for process improvement
• Ensure alignment with company standards and service objectives
• Communicate effectively with stakeholders to maintain transparency and alignment

Skills

Project management

Customer service

Campaign coordination

MS Office

Project management tools

Tools

MS Office

Project management tools

Job description

As a Service Campaign Specialist, you will be responsible for planning and executing customer-focused service campaigns. Your goal is to ensure smooth coordination across departments and deliver high-quality results that enhance customer satisfaction and operational performance

Your Responsabilities

• Coordinate and manage service campaigns in close collaboration with internal teams and customers
• Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
• Analyze campaign performance and identify opportunities for process improvement
• Ensure alignment with company standards and service objectives
• Communicate effectively with stakeholders to maintain transparency and alignment

Your Qualifications & Skills

• Experience in project management, customer service or campaign coordination, ideally in automotive or manufacturing
• Technical background is a plus
• Proficiency in MS Office and project management tools
• Strong organizational and communication skills
• Proactive, detail-oriented, and customer-focused mindset
• Excellent communication skills in English

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility - with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!