Service Campaign Specialist (m/f/d)

alpitronic Americas LLC; Bolzano; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Innovative work environment

Opportunities for advancement

Training opportunities

Attractive bonus system

Performance-related pay

Additional company benefits

Job summary

alpitronic Americas LLC, located in Bolzano, Italy, is seeking a Service Campaign Specialist. In this role, you will plan and execute service campaigns to enhance customer satisfaction and operational performance.

Your responsibilities include coordinating with internal teams and customers, monitoring campaign progression, and analyzing performance for continuous improvement. Ideal candidates will have experience in project management or customer service, and strong communication skills in English are required.

The position offers a dynamic work environment with opportunities for advancement and an attractive bonus system.

Qualifications

• Experience in project management, customer service or campaign coordination, ideally in automotive or manufacturing.
• Technical background is a plus.
• Strong organizational and communication skills.

Responsibilities

• Coordinate and manage service campaigns in close collaboration with internal teams and customers.
• Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met.
• Analyze campaign performance and identify opportunities for process improvement.

Skills

Project management

Customer service

Campaign coordination

Organizational skills

Communication skills

Detail-oriented mindset

MS Office proficiency

Project management tools

Technical background

Job description

As a Service Campaign Specialist, you will be responsible for planning and executing customer-focused service campaigns. Your goal is to ensure smooth coordination across departments and deliver high-quality results that enhance customer satisfaction and operational performance

YOUR RESPONSIBILITIES

• Coordinate and manage service campaigns in close collaboration with internal teams and customers
• Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
• Analyze campaign performance and identify opportunities for process improvement
• Ensure alignment with company standards and service objectives
• Communicate effectively with stakeholders to maintain transparency and alignment

YOUR QUALIFICATIONS & SKILLS

• Experience in project management, customer service or campaign coordination, ideally in automotive or manufacturing
• Technical background is a plus
• Proficiency in MS Office and project management tools
• Strong organizational and communication skills
• Proactive, detail-oriented, and customer-focused mindset
• Excellent communication skills in English

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits