Senior Telecom Business Analyst - Digital Transformation Lead

Manning Global AG; Lombardia; Sur place; EUR 50 000 - 60 000; Plein temps

Résumé du poste

Manning Global is recruiting a Senior Business Analyst for a major telecom client in Italy. This full-time role requires extensive experience in telecom B2B/B2C digital channels, BRDs/FRDs, and API/data requirements.

You will collaborate with cross-functional teams to drive digital transformation roadmaps and ensure end-to-end solution alignment. Expected findings include onboarding, billing, payments, orders, and service requests expertise, with strong stakeholder management and Agile delivery.

Qualifications

• 10–15 years in business analysis with telecom B2B/B2C digital channels (apps, portals, self-service).
• BRDs/FRDs, user stories and process workflows experience.
• Knowledge of telco journeys: onboarding, billing, payments, orders, service requests.
• Experience defining API, integration and data requirements across CRM, billing and middleware platforms.
• Led requirement workshops and UAT with senior stakeholders.
• Agile/Scrum delivery; Jira/Confluence; wireframing tools (Visio/Miro/Figma/Balsamiq).
• Degree in IT/Engineering/Business; CBAP/PMI-PBA/Scrum PO a plus.
• Strong English; Italian highly preferred.

Responsabilités

• Capture business processes, product flows, functional dependencies, backlog and acceptance criteria.
• Validate functional knowledge transfer & create reusable business and process documentation.
• Lead business analysis activities for Telecom B2B and B2C digital channels including mobile apps, web portals, self-service, and customer engagement platforms.
• Collaborate with stakeholders to define digital transformation roadmaps and solution requirements.
• Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.
• Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.
• Drive requirement workshops and manage stakeholder expectations across business and technology teams.
• Telecom domain expertise in onboarding, account management, billing, payments, order management, service requests.
• Work closely with UX, development, testing, and DevOps teams for end-to-end alignment and traceability.
• Support API, integration and data requirements involving CRM, billing, middleware, and enterprise platforms.
• Facilitate UAT planning, business validation, change management, and production rollout activities.
• Demonstrate strong analytical, communication, stakeholder management, Agile/Scrum, and digital product delivery experience in large-scale telecom environments

Connaissances

Agile/Scrum

Stakeholder management

Requirements analysis

Telecom B2B/B2C

Formation

Degree IT/Engineering/Business

CBAP/PMI-PBA/Scrum PO certification

Outils

Jira

Confluence

Visio

Miro

Figma

Balsamiq

Description du poste

Manning Global is recruiting a Senior Business Analyst for a major telecom client in Italy. This full-time role requires extensive experience in telecom B2B/B2C digital channels, BRDs/FRDs, and API/data requirements.

You will collaborate with cross-functional teams to drive digital transformation roadmaps and ensure end-to-end solution alignment. Expected findings include onboarding, billing, payments, orders, and service requests expertise, with strong stakeholder management and Agile delivery.