Business Analyst

Manning Global AG; Lombardia; Presencial; EUR 50 000 - 60 000; Tempo integral

Resumo da oferta

Manning Global is recruiting a Senior Business Analyst for a major telecom client in Italy. This full-time role requires extensive experience in telecom B2B/B2C digital channels, BRDs/FRDs, and API/data requirements.

You will collaborate with cross-functional teams to drive digital transformation roadmaps and ensure end-to-end solution alignment. Expected findings include onboarding, billing, payments, orders, and service requests expertise, with strong stakeholder management and Agile delivery.

Qualificações

• 10–15 years in business analysis with telecom B2B/B2C digital channels (apps, portals, self-service).
• BRDs/FRDs, user stories and process workflows experience.
• Knowledge of telco journeys: onboarding, billing, payments, orders, service requests.
• Experience defining API, integration and data requirements across CRM, billing and middleware platforms.
• Led requirement workshops and UAT with senior stakeholders.
• Agile/Scrum delivery; Jira/Confluence; wireframing tools (Visio/Miro/Figma/Balsamiq).
• Degree in IT/Engineering/Business; CBAP/PMI-PBA/Scrum PO a plus.
• Strong English; Italian highly preferred.

Responsabilidades

• Capture business processes, product flows, functional dependencies, backlog and acceptance criteria.
• Validate functional knowledge transfer & create reusable business and process documentation.
• Lead business analysis activities for Telecom B2B and B2C digital channels including mobile apps, web portals, self-service, and customer engagement platforms.
• Collaborate with stakeholders to define digital transformation roadmaps and solution requirements.
• Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.
• Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.
• Drive requirement workshops and manage stakeholder expectations across business and technology teams.
• Telecom domain expertise in onboarding, account management, billing, payments, order management, service requests.
• Work closely with UX, development, testing, and DevOps teams for end-to-end alignment and traceability.
• Support API, integration and data requirements involving CRM, billing, middleware, and enterprise platforms.
• Facilitate UAT planning, business validation, change management, and production rollout activities.
• Demonstrate strong analytical, communication, stakeholder management, Agile/Scrum, and digital product delivery experience in large-scale telecom environments

Conhecimentos

Agile/Scrum

Stakeholder management

Requirements analysis

Telecom B2B/B2C

Formação académica

Degree IT/Engineering/Business

CBAP/PMI-PBA/Scrum PO certification

Ferramentas

Jira

Confluence

Visio

Miro

Figma

Balsamiq

Descrição da oferta de emprego

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Business Analyst on behalf of one of their blue-chip international clients to join their organization in Italy.

Job Title:

Business Analyst

Employment:

Full time

Start Date:

November/2026

Country:

Salary range:

50 000.00 EUR - 60 000.00 EUR per year, dependent upon experience

Key Responsibilities

• Capture business processes, product flows, functional dependencies, backlog and acceptance criteria.
• Validate functional knowledge transfer & create reusable business and process documentation.
• Lead business analysis activities for Telecom B2B and B2C digital channels including mobile apps, web portals, self-service, and customer engagement platforms.
• Collaborate with business stakeholders, product owners, architects, and delivery teams to define digital transformation roadmaps and solution requirements.
• Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.
• Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.
• Drive requirement workshops and manage stakeholder expectations across business and technology teams.
• Possess strong Telecom domain expertise in customer onboarding, account management, billing, payments, order management, service requests, and digital journeys.
• Work closely with UX, development, testing, and DevOps teams to ensure end-to-end solution alignment and traceability.
• Support API, integration, and data requirements involving CRM, billing, middleware, and enterprise platforms.
• Facilitate UAT planning, business validation, change management, and production rollout activities.
• Demonstrate strong analytical, communication, stakeholder management, Agile/Scrum, and digital product delivery experience in large-scale telecom environments

Experience/Qualifications:

• 10–15 years in business analysis, with at least 5 in telecom B2B/B2C digital channels (apps, portals, self-service)
• Hands-on delivery of BRDs/FRDs, user stories, process flows (BPMN), use cases and acceptance criteria
• Strong functional knowledge of telco journeys: onboarding, account management, billing, payments, order management, service requests
• Experience defining API, integration and data requirements across CRM, billing and middleware platforms
• Ran requirement workshops and UAT with senior business stakeholders
• Agile/Scrum delivery experience; tools such as Jira, Confluence, Visio/Miro, Figma/Balsamiq for wireframes
• Degree in IT, Engineering, Business or equivalent; CBAP/PMI-PBA/Scrum PO certification is a plus
• Strong English; Italian highly preferred