Senior Telecom Business Analyst - Digital Transformation

BULL-IT SOLUTIONS LTD; Lombardia; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

BULL-IT SOLUTIONS LTD is seeking a Senior Business Analyst to capture and document business processes, product flows, and acceptance criteria for Telecom B2B/B2C digital channels. You will lead analysis efforts across mobile apps, web portals, and self-service platforms, collaborating with stakeholders to define roadmaps and solution requirements.

Responsibilities include eliciting and validating requirements, preparing BRDs/FRDs, user stories, and wireframes, and driving workshops with

Qualifications

• Strong analytical and communication skills; stakeholder management; Agile/Scrum experience; digital product delivery in telecom environments.

Responsabilités

• Capture business processes, product flows, functional dependencies, backlog and acceptance criteria.
• Lead business analysis for Telecom B2B and B2C digital channels (mobile apps, web portals, self-service, customer engagement platforms).
• Collaborate with stakeholders to define digital transformation roadmaps and solution requirements.
• Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.
• Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.
• Drive requirement workshops and manage stakeholder expectations across business and technology teams.
• Possess telecom domain expertise in onboarding, account management, billing, payments, order management, service requests, and digital journeys.
• Work with UX, development, testing, and DevOps to ensure end-to-end solution alignment and traceability.
• Support API, integration, and data requirements involving CRM, billing, middleware, and enterprise platforms.
• Facilitate UAT planning, business validation, change management, and production rollout activities.

Description du poste

BULL-IT SOLUTIONS LTD is seeking a Senior Business Analyst to capture and document business processes, product flows, and acceptance criteria for Telecom B2B/B2C digital channels. You will lead analysis efforts across mobile apps, web portals, and self-service platforms, collaborating with stakeholders to define roadmaps and solution requirements.

Responsibilities include eliciting and validating requirements, preparing BRDs/FRDs, user stories, and wireframes, and driving workshops with