Business Analyst - eCommerce

BIP; Milano; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Over 300 courses on emerging technologies

Agile work with remote options

Health insurance and wellbeing platforms

100% integration for parental leave

Commitment to equity and inclusion

Job summary

A leading consulting firm in Milan is seeking a Business Analyst specialized in eCommerce and Digital Product Management. You'll join a dynamic team to optimize digital solutions and support various industries. Ideal candidates have at least 2 years of relevant experience, a strong understanding of eCommerce systems, and excellent communication skills in English. The firm offers comprehensive benefits, a flexible working environment, and numerous professional development opportunities.

Qualifications

• At least 2 years of experience as a Business Analyst in digital eCommerce environments.
• Strong understanding of eCommerce platforms and architectures.
• Fluent written and spoken English.

Responsibilities

• Collect, analyze, and document business requirements.
• Produce and maintain detailed analysis documents.
• Collaborate with cross‑functional teams.

Skills

Business Analysis

eCommerce knowledge

Agile methodologies

English communication

Project management tools

Detail orientation

Problem-solving skills

Data-driven mindset

Tools

Jira

Confluence

SAP Commerce Cloud

Job description

Job Overview

Business Analyst - eCommerce e Digital Product Management role at BIP. Join our Value Line E‑Business Performance Optimization team, offering integrated E‑commerce and Digital Performance Marketing & Sales services across multiple industries. You will define, launch, and continually optimize digital solutions to achieve business objectives.

Key Responsibilities

• Collect, analyze, and document business requirements, translating them into clear functional and technical specifications.
• Produce and maintain detailed analysis documents, including process flows, user stories, and use cases, ensuring alignment with stakeholders.
• Collaborate with cross‑functional teams to refine functional needs.
• Contribute to the functional design of core eCommerce features such as Checkout, Catalog, Customer, and Content.

Required Qualifications

• At least 2 years of experience as a Business Analyst or Product Owner in digital eCommerce environments.
• Strong understanding of eCommerce platforms and architectures, with hands‑on experience in at least two of the following areas: PIM, CMS, ERP, CRM, OMS, personalization engines, search tools, product feed managers, marketplaces, API integrations, and order/payment management.
• Excellent knowledge of Agile methodologies (e.g., Scrum, Kanban).
• Fluent written and spoken English, with excellent communication skills.
• Experience with project management tools such as Jira and Confluence.
• Detail‑oriented, problem‑solving mindset, and data‑driven approach.
• Strong prioritization, mentoring, and continuous improvement abilities.
• Knowledge of digital performance KPIs and the ability to monitor and act on them.

Preferred Qualifications (Nice to Have)

• Basic HTML/CSS knowledge.
• Skill in visualizing complex systems with flowcharts, sequence diagrams, and class diagrams.
• Experience with interpreting wireframes and mockups using Figma, Sketch, or Adobe XD.
• Familiarity with SAP Commerce Cloud (Hybris) is a plus.

Benefits and Culture

• Crescita e Formazione – Over 300 courses on emerging technologies and business, personalized development programs, and extensive training initiatives.
• Flessibilità e Work‑Life Integration – Agile work with remote and office options, bankore solidale for time off, workplace flexibility.
• Salute & Benefits – Health insurance, discounted check‑ups, wellbeing platforms, retail tickets, and an integrated welfare plan.
• Famiglia e Genitorialità – 100% integration for the first 3 months of parental leave, extra days for dads, support during leave and return.
• Inclusione e Valori – Commitment to equity and inclusion for all, active policies for protected categories.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Research, Analyst, and Information Technology

Industries

Business Consulting and Services