Telecom Digital Business Analyst - Platforms & API Lead

Manning Global AG

Lombardia

On-site

EUR 50,000 - 60,000

Full time

12 hours ago

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Job summary

Manning Global AG seeks an experienced Business Analyst in Italy to capture business processes, lead analysis for telecom B2B/B2C channels, and define digital transformation roadmaps. You will collaborate with stakeholders, document requirements, and produce BRDs/FRDs and user stories.

The role demands strong analytical and communication skills, experience with API/data requirements, and proficiency with Jira/Confluence. Italian language highly preferred; work location is Lombardy, Italy.

Qualifications

10-15 years in business analysis across telecom B2B/B2C digital channels (apps, portals, self-service).
Hands-on BRD/FRD delivery, user stories, process flows (BPMN), use cases, acceptance criteria.
Strong telco journeys knowledge: onboarding, account management, billing, payments, order management, service requests.
Experience defining API, integration, data requirements across CRM, billing, middleware.
Ran requirement Workshops & UAT with senior stakeholders.
Agile/Scrum delivery; Jira, Confluence, Visio/Miro, Figma/Balsamiq for wireframes.
Degree in IT/Engineering/Business; CBAP/PMI-PBA/Scrum PO certs a plus.
Strong English; Italian highly preferred.

Responsibilities

Capture business processes, product flows, functional dependencies, backlog and acceptance criteria.
Validate functional knowledge transfer & create reusable business and process documentation.
Lead business analysis activities for Telecom B2B/B2C digital channels including mobile apps, web portals, self-service, and customer engagement platforms.
Collaborate with stakeholders to define digital transformation roadmaps and solution requirements.
Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.
Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.
Drive requirement workshops and manage stakeholder expectations across business and technology teams.
Possess strong Telecom domain expertise in onboarding, account management, billing, payments, order management, service requests.
Work with UX, development, testing, and DevOps for end-to-end solution alignment and traceability.
Support API, integration, and data requirements involving CRM, billing, middleware, and enterprise platforms.
Facilitate UAT planning, business validation, change management, and production rollout.
Demonstrate strong analytical, communication, stakeholder management, Agile/Scrum, and digital product delivery in large telecom environments