Senior ServiceNow Technical Consultant

Us3 Ltd; Lombardia; On-site; EUR 85,000 - 120,000; Full time

Job summary

Us3 Ltd is seeking an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting background to deliver high-quality technical solutions and provide technical leadership across ServiceNow engagements.

The successful candidate will guide customers through platform improvements, implement AI-enabled workflows, and mentor junior consultants while maintaining a focus on solution quality and customer value.

Qualifications

• 8+ years of ServiceNow Professional Services or Consulting experience.
• Experience integrating AI into workflows, decision-making, or problem-solving.
• Relevant ServiceNow certifications aligned to the workflow (CSA, CAD, CIS).
• Hands-on expertise in one or two ServiceNow offerings with prescriptive guidance and platform health leadership.
• Experience in technical solution delivery—configuration, integrations, testing, and documentation.

Responsibilities

• Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
• Coach and mentor Technical Consultants while driving solution quality and customer value.
• Provide technical leadership and independently run projects.
• Analyze and resolve complex technical issues with customers.
• Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
• Complete required documentation including business requirement workbooks for technical solutions.
• Participate in customer workshops to assess processes and establish future-state workflows.
• Provide oversight and conduct unit testing of code developed by partners or customers.
• Provide feedback to product development teams to improve products based on customer experiences.
• Contribute to engagement status reports with visibility of utilisation, risks, and actions.
• Identify opportunities to integrate AI into workflows, decision-making, and problem-solving.

Skills

ServiceNow expertise

AI in workflows

Technical leadership

Client communication

Workshop facilitation

Mentoring

Problem solving

Integrations

Education

ServiceNow certifications (CSA, CAD, CIS)

Tools

ServiceNow

Job description

We are looking for an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across ServiceNow engagements.

The successful candidate will have hands‑on expertise in one or two ServiceNow offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision‑making, and business processes.

Key Responsibilities

• Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value.
• Provide technical leadership and independently run projects.
• Work collaboratively to analyse and resolve complex technical issues.
• Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
• Complete required documentation, including business requirement workbooks covering the technical aspects of solutions.
• Participate in customer workshops to assess current processes and establish future-state processes.
• Provide oversight and conduct unit testing of code developed by partner or customer employees.
• Provide feedback to product development teams to improve products based on customer experiences.
• Contribute to weekly or bi‑weekly engagement status reports, providing clear visibility of utilisation, risks, and actions.
• Identify opportunities to integrate AI into workflows, decision‑making, and problem‑solving.

Essential Skills and Experience

• 8+ years of ServiceNow Professional Services or Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into workflows, decision‑making, or problem‑solving.
• Relevant ServiceNow certifications aligned to the workflow, such as CSA, CAD, and CIS.
• Expertise in one or two ServiceNow offerings, with the ability to provide prescriptive guidance and maintain platform health through hands‑on technical leadership.
• Experience in technical solution delivery, configuration, integrations, testing, and documentation.
• Strong analytical and problem‑solving skills.
• Ability to work independently and collaboratively across complex engagements.
• Strong customer‑facing communication and workshop facilitation skills.
• Experience mentoring technical consultants and reviewing technical deliverables.

Certifications

Candidates should hold relevant ServiceNow certifications aligned with their area of expertise, including:

• CSA: Certified System Administrator
• CAD: Certified Application Developer
• CIS: Certified Implementation Specialist