Client Director, FSI

Servicenow; Milano; On-site; EUR 122,000 - 173,000; Full time

Benefits offered by this job

Generous paid leave

Meal vouchers

Share purchase plan

Comprehensive insurance coverage

Wellbeing programs

Family support

Job summary

ServiceNow seeks a strategic Client Director to manage key FSI accounts, owning end-to-end health, relationship management, and revenue growth for a dedicated portfolio. You will act as a trusted advisor to C-level executives, aligning our SaaS platform with business goals to drive adoption and renewals.

You will lead executive relationship management, guide virtual teams across Solution Sales, Consulting, Support and Professional Services, and drive the global account strategy for sustained ARR

Qualifications

• 10+ years of client management experience in enterprise software or IT services.
• 5+ years in a Client Director or equivalent role with multi-million-dollar sales solutions.
• Experience managing executive relationships at CxO level.

Responsibilities

• Provide strategic leadership and partner with clients, serving as the relationship manager between customers and ServiceNow.
• Lead large virtual teams and collaborate with Solution Sales, Solution Consulting, Support and Professional Services.
• Oversee growth of global accounts and deployment of worldwide resources.
• Build multi-tiered relationships from project/IT teams to CxO level.
• Develop roadmaps and capabilities to deliver outstanding customer experience.
• Achieve financial targets including Licenses, Renewals and Professional Services.

Skills

Client management

Executive relationships

Strategic account planning

Team leadership

AI in work processes

Job description

ServiceNow is seeking a strategic, results-driven Client Director to manage a few strategic accounts in the FSI sector. In this role, you will own the end-to-end commercial health, relationship management, and growth of a dedicated portfolio. You will act as a trusted advisor to C-level executives, aligning our SaaS platform with their core business goals to drive high adoption, secure renewals, and expand annual recurring revenue.

You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
• Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
• Oversee growth of global accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in client management, aligning account strategies to revenue opportunities
• 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience exceeding sales targets
• Experience leading a virtual or matrixed team
• Must have an extensive background of dealing with large FSI companies.
• Understanding of broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

The role of Client Director is subject to the National Collective Bargaining Agreement of Trade Sector (CCNL) and will be classified as DIRIGENTE . For such role we offer an initial gross base pay of EUR (from 122,130 to 173,340). This role will also be eligible for the Company's corporate commission incentive leading to a target gross annual OTE of EUR (from 244,260 to 346,680) and whose specific amount depends on the company and individual performance and is determined in accordance with company's plans from time to time in force and which the company may change in the course of the employment and of which you will be informed in advance. Please note that the final compensation will be determined during the offer process based on the candidate's experience, skills, competence, qualifications and work location in relation to the offered position, as well as relevant indications from the CCNL, applying objective and gender-neutral criteria. ServiceNow also provides a competitive benefits package that supports employees' health, financial wellbeing, family life, and work-life balance. Benefits include generous paid leave, meal vouchers, employee share purchase opportunities, comprehensive insurance coverage, and access to wellbeing, mental health, and family-forming support programs.

As mentioned, compensation is based on the geographic location in which the role is located and is subject to change based on work location. We will share all the relevant details for this role at the relevant recruitment stage.

FD21

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive