ServiceNOW Architect / Senior Developer

MA (Montreal Associates); Torino; On-site; EUR 50,000 - 70,000; Full time

Job summary

A technology consulting firm is seeking a ServiceNow Developer to lead the design, development, and implementation of ServiceNow solutions. The ideal candidate will possess deep expertise in the ServiceNow platform and strong architectural skills to translate business requirements into efficient solutions. This role involves shaping platform strategy and mentoring developers, focusing on modules like ITSM and ITOM. This position is based in Torino, Italy and offers a chance to influence enterprise-scale IT solutions.

Qualifications

• Strong experience with ServiceNow ITSM and at least 2 other modules.
• Proven expertise in ServiceNow integrations.
• Knowledge of ITIL/ITSM processes and best practices.

Responsibilities

• Lead the design and implementation of ServiceNow modules including ITSM, ITOM, and custom applications.
• Define and drive the overall platform strategy.
• Mentor ServiceNow developers and administrators.

Skills

TSOM implementation

ServiceNow ITSM

ServiceNow integrations (REST, SOAP, APIs)

ITIL/ITSM processes

Problem-solving

Communication

Stakeholder management

Education

Masters Degree in IT

Tools

ServiceNow

AWS

Azure

GCP

Job description

Job Summary: ServiceNow Dev to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have deep expertise in the ServiceNow platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient ServiceNow solutions.

Key Responsibilities

• Serve as the technical authority on ServiceNow architecture, design, and best practices.
• Define and drive the overall platform strategy, roadmap, and governance.
• Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
• Ensure platform scalability, security, performance, and integrations with other enterprise systems.
• Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
• Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
• Mentor and guide ServiceNow developers and administrators on technical best practices.
• Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
• Ensure compliance with enterprise architecture, security, and regulatory requirements.

Required Qualifications

• Primary skills on TSOM implementation
• Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
• Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
• Knowledge of ITIL/ITSM processes and best practices.
• Experience designing and implementing CMDB and Discovery.
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA) or progress toward certification.
• Experience with Agile/Scrum delivery methodologies.
• Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
• Masters Degree in IT

Montreal Associates is acting as an Employment Agency in relation to this vacancy.