Senior SASE & Cloud Security Success Engineer (Remote)

Palo Alto Networks, Inc.; Roma; Remote; EUR 60,000 - 90,000; Full time

Job summary

Palo Alto Networks is hiring a Customer Success Engineer for the SASE team. You will be the technical contact for customers, guiding adoption of cloud security products and ensuring successful integrations across their security operations.

You will work with CISOs and architects in mid-to-large enterprises, delivering real-time support and strategic guidance. English and Italian fluency are required, and the role supports remote collaboration with hybrid teams.

Qualifications

• BS/MS in CS/EE/CE or equivalent military experience.
• 5+ years in post-sales, pre-sales, technical support, or consulting.
• Understanding of SASE architecture and value proposition.
• Networking concepts and multi-vendor devices (routers, switches, firewalls).
• Linux Bash and Python scripting.
• Fluency in English and Italian.

Responsibilities

• Serve as day-to-day technical contact for customers to ensure proper security integrations.
• Guide adoption and accelerate integrations of new cloud security products.
• Provide real-time support and strategy for customers.
• Work with CISOs, Security Architects, CSMs, and DevOps teams on implementation.
• Be frontline defense addressing customer needs and coordinate with engineering for timely resolutions.
• Advocate for customers to influence product roadmap and improvements.
• Coach customers on Cloud Security Change Management and governance.
• Identify risks and collaborate with the account team on mitigation.

Skills

Networking concepts

VPN/IPSec/PKI

Linux scripting

English fluency

Italian fluency

Customer escalations

Multi-tasking

Technical communication

Education

BS/MS in Computer Science / Electrical Engineering / Computer Engineering

Job description

Palo Alto Networks is hiring a Customer Success Engineer for the SASE team. You will be the technical contact for customers, guiding adoption of cloud security products and ensuring successful integrations across their security operations.

You will work with CISOs and architects in mid-to-large enterprises, delivering real-time support and strategic guidance. English and Italian fluency are required, and the role supports remote collaboration with hybrid teams.