Senior Sales Advisor - Milan Store

Cassina; Lombardia; On-site; EUR 34,000 - 38,000; Full time

Benefits offered by this job

Commission

Job summary

Cassina in Milan seeks a Senior Sales Advisor to join the Store Sales Team and provide clients with expert advice throughout the purchasing journey.

You will welcome customers, develop new sales opportunities, nurture relationships with existing clients and support the Store Manager with CRM and sales activities.

This permanent role offers a salary range of €34,000–€38,000 plus commission, reflecting our luxury design culture and commitment to professional development.

Qualifications

• Minimum 5 years of sales experience in design or furniture.
• Degree in Interior Design, Architecture or related field.
• Experience in luxury environments is a plus.
• Ability to meet commercial goals.

Responsibilities

• Welcome and assist clients visiting the Store with hospitality.
• Develop new sales opportunities to achieve store objectives.
• Build and maintain long-term relationships with existing clients.
• Support the Store Manager in business development initiatives.
• Provide clients with product information and professional advice.
• Use and maintain CRM, quotation and project registration systems.
• Ensure accurate and timely management of client and sales information.

Skills

Sales experience

Customer service

English

Communication

Relationship building

Team player

Proactive attitude

Education

Degree in Interior Design or related field

Tools

CRM software

Quotation software

Project registration systems

Job description

At Cassina, we believe that excellence comes from the combination of tradition, innovation, expertise and attention to detail.

For almost 100 years, Cassina has been a reference point in the international design landscape, transforming ideas and design visions into iconic products that have shaped the history of contemporary furniture.

Cassina has been a Top Employer since 2024 and obtained the Gender Equality Certification in 2025, reflecting our commitment to creating an inclusive, stimulating and growth-oriented workplace.

For our Milan Store, we are looking for a Senior Sales Advisor who will support the Store Sales Team in providing clients with all the requested information and expert advice throughout the purchasing journey, ensuring an outstanding sales experience and contributing to the development of the business.

The Senior Sales Advisor will report directly to the Cassina Milan Store Manager.

Your Impact

You will contribute to the commercial performance of the Milan Store by developing new sales opportunities, nurturing relationships with existing clients and ensuring a high-quality and personalized customer experience. You will also support the Store Manager in implementing business development initiatives and contribute to the effective use of the Store's sales and CRM tools.

What You Will Do

• Welcome and assist clients visiting the Store, providing an outstanding level of hospitality throughout the selling ceremony;
• Develop new sales opportunities and contribute to achieving the Store's commercial objectives;
• Build and maintain strong, long-term relationships with existing clients;
• Provide support to the Store Manager in implementing business development initiatives and actions;
• Provide clients with relevant product information and professional advice, supporting them throughout the purchasing process;
• Use and maintain the Store's sales tools, including CRM, quotation and project registration systems and the customer database;
• Ensure accurate and timely management of client and sales information.

Who We Are Looking For

A customer-oriented and proactive sales professional with a strong passion for design and furniture, excellent communication skills and a proven ability to develop business and build lasting client relationships.

Education and Experience

• Degree in Interior Design, Architecture or a related field; other academic backgrounds will also be considered;
• Minimum 5 years of sales experience within the design and/or furniture industry;
• Proven ability to work towards and achieve commercial goals;
• Previous experience in a high-end or luxury environment will be considered a plus.

Technical and Soft Skills

• Excellent command of English; knowledge of a second language is considered a plus;
• Excellent communication and interpersonal skills;
• Proactive approach, strong sales orientation and positive, enthusiastic attitude;
• Polite, professional and strongly customer-oriented approach;
• Strong relationship-building skills;
• Team player with the ability to collaborate effectively with colleagues and internal stakeholders.

Why Cassina

You will join an international design company where design culture, innovation and expertise come together with a strong focus on people and professional development.

Work location:

Milan, Italy

Contract type:

Permanent contract

Salary Range:

€ 34.000 – 38.000, + commission

Ticket Restaurant

The salary range indicated in this job posting represents an estimate of the compensation level envisaged for the position. The actual salary will be determined based on the experience, skills and qualifications of the selected candidate, in compliance with European regulations on pay transparency and equal pay.

Cassina is an equal opportunity employer. We are committed to fostering an inclusive working environment and valuing diversity, individual skills and perspectives.