Senior Remote Service Engineer for EV Charging

ABB E-mobility B.V.; San Giovanni Valdarno; Remoto; EUR 39.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus linked to performance

Descrizione del lavoro

ABB E-mobility seeks a technically skilled leader to combine engineering know-how with people leadership. You will act as the primary technical and customer-facing contact, guiding remote support and cross-functional collaboration to deliver outstanding service experiences across our EV charging solutions.

You will coach a team of specialists, align with local teams and partners on installation and troubleshooting, and look for opportunities to grow services through upgrades and new agreements.

Competenze

• Bachelor's or Master's degree in Electrical Engineering, Electromechanics, or related discipline.
• 3–4 years in technical engineering, field service, or technical support, ideally in EV/energy/clean-tech.
• Experience leading, mentoring, or coaching technical teams and developing engineering talent.
• Strong expertise in electrical systems, installations, maintenance, and troubleshooting.
• Hands-on experience with Linux-based systems and software environments.
• Excellent communication and stakeholder management with a customer-oriented mindset.
• Proven ability to solve complex technical problems using data-driven analysis across multicultural teams.

Mansioni

• Act as the primary technical and customer-facing contact, building trusted relationships.
• Lead and coordinate remote support activities based on technical complexity and impact.
• Drive service excellence with timely case resolution and SLA compliance.
• Coach, mentor, and develop a team of technical specialists.
• Support local teams and service partners with charger installation and troubleshooting.
• Identify customer needs and opportunities, contributing to service growth through upgrades and new agreements.
• Champion continuous improvement across products, processes, knowledge management, and cross-functional collaboration.

Conoscenze

Customer success

Team leadership

Remote support

SLA management

Linux

Data-driven

Stakeholder management

Multicultural teamwork

Formazione

Electrical/Electromechanical Engineering degree

Descrizione del lavoro

ABB E-mobility seeks a technically skilled leader to combine engineering know-how with people leadership. You will act as the primary technical and customer-facing contact, guiding remote support and cross-functional collaboration to deliver outstanding service experiences across our EV charging solutions.

You will coach a team of specialists, align with local teams and partners on installation and troubleshooting, and look for opportunities to grow services through upgrades and new agreements.