Global EV Service Solutions Architect

ABB E-mobility; San Giovanni Valdarno; In loco; EUR 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Lunch area with fresh food

Great coffee with in-house barista

Descrizione del lavoro

ABB E-mobility is seeking a Global Service Solutions Specialist to shape and optimize our service offerings across the charging ecosystem. You will define commercial strategies, ensure competitive pricing, and equip sales teams with the tools to win high-impact opportunities.

The role demands translating complex tech and contractual details into clear customer value and scalable service concepts. You will collaborate with cross-functional teams and external partners to expand service portfolios

Competenze

• Bachelor's degree in engineering, economics, business administration, or related field is required.
• 3–5 years of experience in Service Product Management, Technical Sales Support, Service Sales, or related commercial role.
• Strong understanding of SLAs, service contracts, and interpreting technical/contractual requirements.
• Strong Excel skills to build cost models, analyze profitability, forecast revenue, and translate data into business insights.

Mansioni

• Innovate the portfolio by gathering market intelligence and continuously improving service products and SLAs.
• Expand service offerings beyond DC chargers for BESS, energy management, pantographs, and other supporting infrastructure.
• Collaborate with internal and external partners to define service strategies, operational models, SLAs, and commercial packages for new and evolving charging site technologies.
• Analyze market trends and competitor offerings to keep regional services aligned with customer expectations.
• Provide strategic advice for non-standard customer requests and complex opportunities to enable executive decision-making.
• Equip sales teams with playbooks, pricing guidance, and winning proposal strategies.
• Participate in customer meetings to explain service concepts and present value-driven solutions.

Conoscenze

Service portfolio

Pricing guidance

SLAs

Market intelligence

Cost modeling

Cross-functional collaboration

Forecast revenue

Strategic advice

Formazione

Bachelor's degree in engineering, economics, business administration, or related field

Strumenti

Excel

Descrizione del lavoro

ABB E-mobility is seeking a Global Service Solutions Specialist to shape and optimize our service offerings across the charging ecosystem. You will define commercial strategies, ensure competitive pricing, and equip sales teams with the tools to win high-impact opportunities.

The role demands translating complex tech and contractual details into clear customer value and scalable service concepts. You will collaborate with cross-functional teams and external partners to expand service portfolios